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Asurion has written two checks off of my account, for $25 each two weeks apart. I called and they said fax the check copies over and we will get back to you within 48 hours....more than a week later (now) i am calling to follow up and no one seems to know what I'm talking about and they are saying they wouldnt have asked for a fax, and they wouldn't have been able to deposit checks. I went to my bank in the first place, they said i need to... Read more

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I am extremely displeased and upset with the service Asurion provides mobile insurance customers. A few months ago, my iPhone 6 plus needed a replacement due to water damage. I filed a complaint, received my replacement phone, and returned my damaged one. Now, a few months later, I'm experiencing extreme lag and loss of sensitivity on my replacement phone. I take the iPhone to the Apple store, where they inform me that there have been issues... Read more

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I purchased a Snapper gas mower from Walmart with a 3 year service plan through Asurion. When the mower needed repairs after one year I spent nearly 3 weeks even getting Asurion to act at all; then they refused to pay for the repairs to the mower (repair of a defective carburetor) stating it had to be due to bad gas which they didn't cover despite the coverage saying it paid for all repairs except such things as blade replacement or cleaning... Read more

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I had insurance on my ATT phone through asurion. I receieved my new phone quickly with a return envelope. I sent that back several weeks ago and am now getting calls from ATT that it has not been received. i have been asking for a USPS tracking number and no one can provide that for me. I am not going to take responsibility for the lost item as between ATT and asurion they point the finger at one another. I have been working on this today for... Read more

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On 8/16/16 I received an email from my credit card bank, telling me that a questionable charge from AssurionWireless Insurance was denied, and asking if it should have been treated as a legitimate transaction. I'd never heard of them before, and don't have any insurance policies on anything other than my home and car. Thankfully my bank caught this before I was charged, but they also had to cancel my card and are reissuing new one, so now I... Read more

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I got a $199.00 charge on my credit card from Asurian. Luckily I get texts whenever the card is used so I called them right away to let them know I did not authorize this charge but that my daughter's was assaulted and her phone had been stolen a few days before and could this be related to that? Was told all they could tell me were the first names of the people to see if I knew them. After reading all of the complaints, i'm wondering if they... Read more

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Asurion insurance charges $11 a month with a $200 deductible for loss or damaged phones. I filed a claim for my Iphone 6 Plus 64GB on July 23, 2016. I had to disable a feature so I called back on July 25, 2016 to complete the claim. I was advised that they have no Iphones in stock and will not be able to provide a date for back-order. The representative proceeds to tell me to go buy the phone at retail price (over $500) and they may reimburse in... Read more

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  • From mobile
  • Jul 05
  • #877288

Someone I work with at Asurion Batangas and Laguna, Philippines had sold pattents to Texas Instruments. The asurion staff is Richard M. Ainza, Jr. This is a case of intellectual property stealing. Tangina mo Ainza narinig ka namin sa telepono. Mag ingat ka kapag nainis kaming lahat sayo ipaligpit ka namin.

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I put insurance on a Samsung phone, when I purchased it. I put a claim in on the Samsung Phone G4. In order for them to replace the phone, I first have to send my old phone to them. That means I can't just transfer my data from old phone to new. And I have no idea how long I will be without a phone. I told them, this is the only company, I know that has this policy and that the consumer should be put first. They have credit card info, since... Read more

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I WAS CHARGED $199 BY ASSURIAN WIRELESS ON MY CREDIT CARD! YES I AM PISSED, THESE UNKNOWN PARTIES SHOULD GET A REAL JOB. THIS IS A RESULT OF NEFARIOUS PEOPLE THAT SHOULD BE HELD ACCOUNTABLE. WE CAN PUT A SPACECRAFT ON THE MOON BUT CAN'T STOP THESE PARTIES FROM RIPPING PEOPLE OFF. THIS ACTION CAUSED ME TO NOT BE ABLE TO USE MY CREDIT CARD FOR 5-7 BUSINESS DAYS, AND A NEW CODE HAS TO BE USED. I NOW HAVE TO MAKE CALLS TO LEGITIMATE BUSINESS I DEAL... Read more

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