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1.2 Based on 68 reviews
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  • From mobile
  • Jul 05
  • #877288

Someone I work with at Asurion Batangas and Laguna, Philippines had sold pattents to Texas Instruments. The asurion staff is Richard M. Ainza, Jr. This is a case of intellectual property stealing. Tangina mo Ainza narinig ka namin sa telepono. Mag ingat ka kapag nainis kaming lahat sayo ipaligpit ka namin.

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I put insurance on a Samsung phone, when I purchased it. I put a claim in on the Samsung Phone G4. In order for them to replace the phone, I first have to send my old phone to them. That means I can't just transfer my data from old phone to new. And I have no idea how long I will be without a phone. I told them, this is the only company, I know that has this policy and that the consumer should be put first. They have credit card info, since... Read more

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I WAS CHARGED $199 BY ASSURIAN WIRELESS ON MY CREDIT CARD! YES I AM PISSED, THESE UNKNOWN PARTIES SHOULD GET A REAL JOB. THIS IS A RESULT OF NEFARIOUS PEOPLE THAT SHOULD BE HELD ACCOUNTABLE. WE CAN PUT A SPACECRAFT ON THE MOON BUT CAN'T STOP THESE PARTIES FROM RIPPING PEOPLE OFF. THIS ACTION CAUSED ME TO NOT BE ABLE TO USE MY CREDIT CARD FOR 5-7 BUSINESS DAYS, AND A NEW CODE HAS TO BE USED. I NOW HAVE TO MAKE CALLS TO LEGITIMATE BUSINESS I DEAL... Read more

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I cracked the screen on my phone about 6 months ago. I was thinking about getting a new one but I didn't so I thought okay end of story no big deal I never filed a claim with anybody I never talked to anybody on anything. Yesterday I got a $199.00 charge on my credit card...WTF !! I I called my credit card company right away and told them I did not authorize this charge at all and how were they going to fix it? The lady told me that there were... Read more

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I got a charge for $199 on my CC from this company on 6/3/2016. I had phone insurance with them 6 years ago, but have not used them since. I had to cancel my credit card and get a new one. My bank is reversing the charges, thankfully. This is a very common problem with this company, google it and you'll see many, many people that have had the same problem. They obviously have been compromised and they don't seem to be able to do anything about... Read more

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We received a $149 charge from Asurion Wireless Insurance on May 17, 2016. I tried to call the number on my credit card statement to inquire about this charge. As it was after business hours I got no response so I did an on line search of the company and learned that they offered cell phone insurance in association with Verizon Wireless. We are associated with neither Verizon or Asurion and have not purchased phone insurance or submitted any... Read more

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Bought a ring at Meijer's and purchased the warranty through Asurion. Stones kept falling out of ring. Sent it back the first time and they sent me a repaired ring with different colored stones. Sent the ring back a second time and said it couldn't be fixed. I was told I would have to wait 2-3 weeks for my reimbursement. After the 3rd week I contacted them and this is what I received via email...."I am sorry it looks like I submitted this... Read more

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We submited a Claim for my sons cell Phone the 150.00 deductable was Charged to our Sprint Bill. We Received the wrong phone as a Replacement. I Called Asurion they Said no Problem send the Phone back in the Supplied Return envelope. They have acknolaged Recieving the Phone back but refuse to Issue a Credit Stating a no refund policy Any One out there want to Start a Classic Action against Sprint and the confidence Game Called Asurion ? i... Read more

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  • From mobile
  • May 04
  • #841280

I filed a claim and sent my product in and they sent it back still with a cracked screen and said it was out of the service date. They were not helpful and told me to go back to the company that I purchased the plan from or go to the manufacture. Unhelpful

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I had the same experience as another person on this thread. I saw a random charge of $199.00 appeared on my bank account like the other consumer. I was lucky to catch it, but I am sure others won't and they count on this for extra money. Reported them to bank. When I called in, they had information regarding my insurance, but they asked what card these charges were sent to. I told them there was no way I was giving them my credit card. Hope... Read more

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