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Bought iphone 4 + insurance thru asurtian 8 yrs ago. Lost 3 wks ago. Went to AT&T store. They filed claim for me. Denied because I didn't have sales receipt. If covered, $75 ded and new phone within 5 days. Had to buy new phone for $400. Called ins. co. today for copy...
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1.0
#1051498
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I am paying insurance through Sprint! Why am I paying insurance for if I can't even get a replacement phone for the 2 weeks I have not had a phone! These people never answer phones, they don't call to give you an update of the claim! Why the f*&*&* am I paying...
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1.0
I didn't like
  • Poor claim policies
  • Customer service
#1051001
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BEWARE!! Do not ever pay for phone insurance through Asurion!! They are absolutely one of the worst companies I have EVER had the misfortune to deal with!! I owned an LG G4. Had it for several years with no problems but as phones tend to do it started to have issues...
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1.0
#1046233
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Short Review for April 22, 2017, Pc_payment

Asurion
#1037664
I had $199 charged to my card as well how are they doing this? I have never used verizon!! Filing a dispute with cc FRAUD!!!!
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Asurion Cell Phone Insurance Review

Asurion
#1025591
1.0
Its been 2 months,I didn't receive the refund cheque($860).But they say its already released.
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Asurion Cell Phone Insurance Review

Asurion
#1009328
2.6
I have had insurance on my phone and it is an active phone on my account but since I have not used the phone in 6 months, it won't be covered! Associate was very rude and didn't care if I cancelled or not.
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Asurion Cell Phone Claim Review

Asurion
#1006659
1.9
Had a lg vista 2 and had broken batteries cover plate was all it needs assurio wants me too pay 120dollars and can them cheaper off Internet cheaper first claim with them since 2010 not what I would call insurance when deductible more than product
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Paid insurance through sprint on 2 iphones. One dropped and smashed, the other was lost. No big deal-- insurance will cover it... WRONG! The $$ you pay into the insurance goes nowhere!! It doesn't go towards a replacement phone, it goes nowhere but in the pockets of...
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2.0
#1043981
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This is a scam company. I've been waiting 5 weeks for a pre-paid return shipping label. Asurion won't give me an Amazon card for the amount I paid for the kitchen appliance until they receive the appliance back. They claim that they sent the shipping label to me...
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#1043969
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I was skeptical about buying an extended warranty plan for my whirlpool refrigerator. The sales associate spent a good deal of time explaining all the benefits. I bought in! Thank goodness I did in 2.5 years the Whirlpool fridge crapped out. I called the warranty...
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#1040061
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Asurion - Laptop Repair Review
Asurion - Laptop Repair Review
Asurion - Laptop Repair Review
I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched surfaces, which were not there when I originally sent it in. I immediately filed another claim. Today I received...
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#1039249
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I got randomly charged twice by these people. Plus I got a brand new card to with a new account number as well so I don't know how they got to my brand new account. I'm going to call first thing in the morning to have them blocked and permanently sealed off for this...
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1.0
I didn't like
  • No solution to their mistake
#1036701
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I got an email from my credit card company that Asurion had charged $199 to my card. Never heard of this company. I immediately called my credit card company to let them know I did not know anything about this company/person and that I never made that charge....
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#1034005
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We bought an extended warranty for a refrigerator we bought at Home Depot. After a year, when the fridge was no longer cooling, I called Asurion to schedule a repair. They scheduled a "repair appointment" for me but, when I called the repair shop that they had...
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I didn't like
  • Company policies are customer unfriendly
#1033528
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