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Had my cell phone screen cracked and possible water damage. Asurion cell phone insurance sent me an envelope to put the phone in to send to them. I did that and they claim they never received the phone and have no tracking on it. They won't pay my claim on my cell...
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Anonymous
Anonymous

put in a claim for a lost phone

1.1
I liked
  • Thought of having insurance when i paid for it
#1099534
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Asurion - False advertising, worst customer service.....never use!!
not only was one screen's price to have my phone replaced a different one than what customer service was requesting from me but, web page also said my screen could be replaced for 1/4 of the price instead they are wanting to replace whole phone for $200!! I'm sure they...
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#1099170
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My son dropped his IPhone and shattered the screen. He is a doctor in the military and cannot be without his phone. We called Asurion who said there was nothing they could because it was already repaired. I asked why they couldn't reimburse us what they would pay their...
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I didn't like
  • Total scam
  • Rude supervisor
#1098907
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Asurion - IT FELL & SHATTERED FROM SCAFFOLD

Asurion
#1101061
Simple as that. My Note 5 fell from a scaffold on jobsite. Ascurian refused to cover it saying the fall was from too high a distance? WTF? No argument worked. Total rip off and Verizon wouldn't intervene
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Asurion - Pissed off

Asurion
#1100882
1.0
Details
Said my phone has water damage when it doesn't!
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Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Style and Design
Value for money
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Asurion - Jumping through hoops

Asurion
#1100374
1.0
Details
Sent a faulty device. Needed to factory reset phone before they would send a replacement for my replacement. I don't have time for that ***. Worst company. Inconsistent.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Asurion - Bait and switch

Asurion
#1093056
1.4
Details
Mid- August 2017 I lost my phone. I asked they send me an activated phone. They sent me an unactivated phone with the wrong SIM card for my network! So I wound up shelling out money for a SIM card. To top it off, they sent me a refurbished POS whose battery won't hold a charge. What a bunch of hucksters!
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Advertised vs Delivered
Customer service
Product or Service Quality
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Warranty
Purchased $2800.00 lg refrig from home depot, it stopped working 1.5 yrs in...referred to asurion..they sent repairman out who said broken compressor, etc..then asurion told me "claim denied due to business use/location of refrig in commercial area....i Live in a track...
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1.0
Product
#1098292
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Asurion - Stole my Dyson vacuum
Asurion - Stole my Dyson vacuum
Asurion - Stole my Dyson vacuum
have always had all 3 of my Dyson vacuum cleaners serviced at the Dyson store in Lone Tree CO. When my stick Dyson had issues after 2 1/2 yrs they stated they motor needed to be replaced and they would not cover it and it was out of warranty. I then remembered I...
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1.0
I didn't like
  • Stole my product and sent me someone elses defective product
#1097821
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Bought 42 in. LG tv on 8/31/2014 Had to file claim on 5/31/17.had sound but no picture.was sent a box sent tv and got tv back 6/2/17 got back in same condition.called asurion sent back a second time.so now they have it for about 30 days. Had tv about 3 weeks breaks...
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1.0
Product
#1097459
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We purchased insurance for 2 phones (my husband and mine) a few years ago. Fast forward a few years to March when we purchased 2 more phones for our children. We upgraded our insurance to the family plan. I dropped my phone in a river over labor day weekend and after 4...
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1.0
I didn't like
  • Waste of time and money
  • Customer service
#1097392
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I had a broken (rear) lens glass on my LG G6 and filed an Asurion claim. Within a few days later, I realized I could have it replaced at a $12.00 cost. Asurion was charging me $125+ for the (refurbished) phone. I contacted them and told them I did not want to file the...
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#1097135
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This company only benefits the insurer. $11/month for coverage. They charge a $150 deductible. They send you a refurbished phone. In my example, I lost a S6 worth about $280 - 300 on ebay. I paid $11/month for 18 months ($188). Added to my deductible for a total of...
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1.9
#1096316
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So the screen on my phone has been cracked for about a month now and I realized that through Verizon I could get it fixed for free by Asurion (included in my plan). I called and they said they would send someone to my house to fix it between 11am-1pm which meant I...
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1.0
I didn't like
  • Total scam
#1095353
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