Had my cell phone screen cracked and possible water damage. Asurion cell phone insurance sent me an envelope to put the phone in to send to them. I did that and they claim they never received the phone and have no tracking on it. They won't pay my claim on my cell...Read more
- Thought of having insurance when i paid for it
not only was one screen's price to have my phone replaced a different one than what customer service was requesting from me but, web page also said my screen could be replaced for 1/4 of the price instead they are wanting to replace whole phone for $200!! I'm sure they...Read more
My son dropped his IPhone and shattered the screen. He is a doctor in the military and cannot be without his phone. We called Asurion who said there was nothing they could because it was already repaired. I asked why they couldn't reimburse us what they would pay their...Read more
Asurion - IT FELL & SHATTERED FROM SCAFFOLD
Simple as that. My Note 5 fell from a scaffold on jobsite. Ascurian refused to cover it saying the fall was from too high a distance? WTF? No argument worked. Total rip off and Verizon wouldn't intervene
Asurion - Pissed off
Said my phone has water damage when it doesn't!
Asurion - Jumping through hoops
Sent a faulty device. Needed to factory reset phone before they would send a replacement for my replacement. I don't have time for that ***. Worst company. Inconsistent.
Asurion - Bait and switch
Mid- August 2017 I lost my phone. I asked they send me an activated phone. They sent me an unactivated phone with the wrong SIM card for my network! So I wound up shelling out money for a SIM card. To top it off, they sent me a refurbished POS whose battery won't hold a charge. What a bunch of hucksters!
Purchased $2800.00 lg refrig from home depot, it stopped working 1.5 yrs in...referred to asurion..they sent repairman out who said broken compressor, etc..then asurion told me "claim denied due to business use/location of refrig in commercial area....i Live in a track...Read more
Asurion - Stole my Dyson vacuum
have always had all 3 of my Dyson vacuum cleaners serviced at the Dyson store in Lone Tree CO. When my stick Dyson had issues after 2 1/2 yrs they stated they motor needed to be replaced and they would not cover it and it was out of warranty. I then remembered I...Read more
Bought 42 in. LG tv on 8/31/2014 Had to file claim on 5/31/17.had sound but no picture.was sent a box sent tv and got tv back 6/2/17 got back in same condition.called asurion sent back a second time.so now they have it for about 30 days. Had tv about 3 weeks breaks...Read more
We purchased insurance for 2 phones (my husband and mine) a few years ago. Fast forward a few years to March when we purchased 2 more phones for our children. We upgraded our insurance to the family plan. I dropped my phone in a river over labor day weekend and after 4...Read more
I didn't like
- Waste of time and money
- Customer service
I had a broken (rear) lens glass on my LG G6 and filed an Asurion claim. Within a few days later, I realized I could have it replaced at a $12.00 cost. Asurion was charging me $125+ for the (refurbished) phone. I contacted them and told them I did not want to file the...Read more
This company only benefits the insurer. $11/month for coverage. They charge a $150 deductible. They send you a refurbished phone. In my example, I lost a S6 worth about $280 - 300 on ebay. I paid $11/month for 18 months ($188). Added to my deductible for a total of...Read more
So the screen on my phone has been cracked for about a month now and I realized that through Verizon I could get it fixed for free by Asurion (included in my plan). I called and they said they would send someone to my house to fix it between 11am-1pm which meant I...Read more
I didn't like
- Total scam
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