Asurion - Accused me of "program abuse" and "suspicious activity", denied claim - no reasons, no accountability.
I have been buying - quite without question - Asurion insurance for my AT&T provided phone. I dropped the phone and destroyed the glass.
I filled out a claim, which was super easy, provided photo documentation of my drivers license, and uploaded the signed affadavit. I received an e-mail asking me to call about the claim, which I did. The claims adjustor on the other end just kept repeating that my claim was denied due to suspected "program abuse"- but would not tell me what the abuse was or what they suspected. I had the person get AT&T on the phone, but of course AT&T only bills for the insurance but has no recourse for bad service from the insurance provider.
In all, it's a crazy situation that you pay for service that you can't receive and is entirely non-transparent. Insane.
Product or Service Mentioned: Asurion Claim.
Reason of review: Poor customer service.
Monetary Loss: $650.
Asurion Cons: Would not answer my questions.