State: Arizona City: Phoenix Product: Asurion Cell Phone Claim Clear all filters (3 of 126 reviews match)
filters
State:
City:
Product:
1 comment
1.2
Details
Fill it out and it says to call AT&T for warranty service. Call AT&T. They tell me after about 20 minutes to call asurion?? This describes run around 101. Call back to asurion, hold,hold,hold then voice says offices are closed. Next day, call, hold, hold again,then...
View full review
Anonymous
#1541745

I have never and still do not own or carry a cellular telephone so I've never had your problem. See how easy life can be when you don't burden yourself with junk ? It doesn't ...

Author
Location
Phoenix, Arizona
Service
Asurion Cell Phone Claim
Reason of review
Poor customer service
Review #1332255 is a subjective opinion of poster.
0 comments
Our experience with Asurion was by far the worst. As a third-party contractor for Verizon Wireless, they fail in customer service thoroughly. On June 6th my hubby fell and the phone dropped from his hand and the screen cracked. I know that the phone was not broken...
View full review
Author
Location
Phoenix, Arizona
Service
Asurion Cell Phone Claim
Reason of review
Poor customer service
Loss
$1300
Preferred solution
Let the company propose a solution
Review #1281083 is a subjective opinion of poster.
0 comments

Asurion - Terrible Claim

1.0
Details
I pay premiums for Asurion to insure my phone and they find ways not to pay out their claims. Claudia G. (Supervisor), told me that there was no other way to file a claim, she said this is standard, with filing a document with signature. I have filed claims in the past with no documentation needed. With all the hacks in this world to steal my information and signature, she wants me to put it in her hands. She was the third person I spoke with. This office if a joke. I cannot believe AT&T would continue to use this company. I have been with both for 8+years. I will now switch companies due to this terrible service!
View full review
Author
Location
Phoenix, Arizona
Service
Asurion Cell Phone Claim
Cons
  • Would not answer my questions
  • Worst cusotmer service
Reason of review
Poor customer service
Loss
$600
Review #1059888 is a subjective opinion of poster.