Houston, Texas
Not resolved

I received my replacement phone and put my broken Galaxy S4 in a blue post office box. Two months later I am getting emails talkin about I owe $433 for unreturned equipment .

They did an investigation and now they are telling me that the phone was taken somewhere and cut on. However they don't know who cut it on. Why wouldn't they tell them the phone is stolen and cut it off. They are still trying to get $433 for a broke phone I returned.

So now they are gonna look deeper they say and get back with me in 2 to 4 days and find out more info. What a sham. Up to this point I never had a problem with them but I am extremely angry because they are basically calling me a liar.

I did exactly what I was supposed to do and am not gonna give them a penny. Regardless of the bs lies they conjure up.

Product or Service Mentioned: Asurion Replacement.

Monetary Loss: $433.

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