For an "insurance company" associated with the largest phone giants in the industry, I am livid at the fact that they offer such sub-par service.
I called today in regards of replacing a damaged Samsung Galaxy S3. All of my attempts to contact Asurion dropped multiple times. I then called T-mobile customer service to see if they could get a hold of an Asurion Representative and T-mobiles attempt of contacting them dropped twice.
After many tedious attempts of getting into contact with an Asurion representative, (long story short) they told me that there was a back order on the phone and that they don't know when it will be available. They basically informed me that it may be available within the next two weeks, it may not... They could not even give me an estimate when I asked.
What the heck! Are these people serious? It is about to be 2013. With such a focus and a need for smartphones in our society, you'd think that they'd be a little more accommodating to these reasonable requests to provide a phone.
After all, THEY ARE A CELL PHONE INSURANCE COMPANY. It's not like I'm asking them for health coverage.
Receiving this phone is especially important to me as I plan to be out of state for the holidays.
Am I suppose to wait around on a phone and just hope it arrives before my vacation?
Am I suppose to just let it sit on my porch for 3 weeks? . . .
It goes without saying that Asurion does not give a *** about customer satisfaction, or the provision of satisfactory output. Their main concern is to collect your money and send you a clunky refurbished phone on their watch.
Product or Service Mentioned: Asurion Cell Phone Insurance.