I recently went hiking and came back to my car to find someone had thrown a rock through the front window and stolen both mine and my girlfriend's phones, in addition to her computer, purse and wallet. I filed my claim with Asurion and was told the replacement would be delivered the next day.
I went to track my package online and noticed that a request for the packed to be returned to the sender had been made. I called Asurion to see what was going on and they told me there was suspicious activity on the account. My girlfriend had the same problem but after speaking to a supervisor at Asurion her replacement device was resent. I explained this to the Asurion rep and they proceeded to check her account.
They soon came back to tell me that "neither you or your girlfriend are getting phones," and that there was nothing we could do. Feeling pretty frustrated I went to Verizon to see if they could tell me what was going on. A Verizon manager got on the phone with Asurion and an hour later he called to tell me that they couldn't find a problem with the claim and the replacement would arrive on Monday. Monday came and went and the phone didn't come.
I once again called Asurion and they informed me that I was committing fraud and that I would not be getting a phone. I had a police report which, to them, meant nothing. They claimed that "all that means is I reported a phone to the police." This company treated me with complete disrespect and accused me of committing fraud, which I did not. Having to deal with the rude, inconsiderate Asurion reps on top of everything else we had to deal with after the theft made my bad situation worse.
I have never experienced worse customer service in my life and I urge everyone to find a different insurance provider for their device. Asurion is one of the worst companies I have ever come in contact with.
Product or Service Mentioned: Asurion Replacement.
Monetary Loss: $449.