I applied for a replacement, that my 18 year old son, who does not live with me, lost. The Asurion Representative for T-Mobile was so polite.
However, after I finished giving her the information she asked for, like which phone was lost. I informed her that I discovered the phone, I originally purchased, was lost. She took the information and told me someone would contact me with the completion of the replacment in a few days. (DAYS?) Anyway, since I had disconnected the number, I wouldn't need it for a while.
I was going to give it to my mother (75 yrs old). And like most of the rest of this country, I work, so on my day off, I take care of my business. Well Asurion finally called back a week later, and on a Sunday. This was fortunate, since I didn't attend church that day.
Anyway, he informed me that my claim for a phone was denied. Denied? Why? The phone was not in use on the date you stated.
Of course it wasn't it was lost! Anyway, I called T-Mobile and told her I want all the money i paid to that company back. She ended up calling Asurion. The rep told me, well, that isn't the phone that's in use.
I told her, I know that, that's why we reported it lost. He had placed his sim card into another phone. The rep said, well that's the one you are supposed to report, that's why your claim was denied. What?
Finally I told her, since the phone is discontinued (which it had been for months) I didn't give a *** which one they sent. I wanted another phone, since I have the family plan. Okay, In the end, I might get a Refurbished phone that's going to cost me about $40, plus the months of premiumns. Why am I writing this letter.
Well, it was easier to report my Car Stolen! I had a check in 5 days.
Product or Service Mentioned: Asurion Replacement.
Monetary Loss: $40.