Product: Asurion Cell Phone Claim Clear all filters (136 of 136 reviews match)
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Asurion - Check my claim

My cell is complete broken
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Review
#1695499 Review #1695499 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim

Asurion - Phone not working

1.0
Details
There was no help on a way for me to get my information off my phone the people I talked to sounded like droids and were very unhelpful I was final able to get a solution after a lot of waiting and talking with Verizon employees at least they did all they could to help me find a solution, thank you Asurion for reminding me why I hate working with insurance companies. Basically what is got from your employees was I can’t help you screw your problem figure it out yourself I’m programmed to say one thing. As far as a rating I’d give Asurion a negative 5star.
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Review
#1685473 Review #1685473 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
Pros
  • At let
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
1.0
Details
I was told by my phone company that I just had a cracked screen, but when my claim came back I was instructed I needed to pay for a replacement phone and not just the screen. I was confused as why an employee in person looking at my phone told me something different...
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Review
#1669298 Review #1669298 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
Cons
  • Feel misled by verizon
  • Disrespectful
  • Terrible customer service
Reason of review
Poor customer service
Loss
$120
Preferred solution
Let the company propose a solution

Asurion - Long processing time for claim

1.0
Details
I filled out the on-line info they requested, phone number, pin, etc. I have been watching the "processing wheel" spin now for over 30 minutes. I guess that this is one way to discourage anyone filing a claim. Additionally, with my phone damaged, I couldn't even fill out the form until I could get to me laptop. As the phone is my business phone, I am out of business until I can get a replacement, which by what I've read will day anywhere between 2-7 days. Nice scam. I wonder if the state attorneys general office has a case file on Asurion that is open?
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Review
#1659847 Review #1659847 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
Cons
  • Inability to file a claim in a timely manner
Reason of review
Order processing issue
Loss
$400
Preferred solution
Deliver product or service ordered
1.0
Details
They claim to have a total mobile protection plan ( multi device) it is not true. I was told the the plan covered all devices on my account, not true. It is not multi device it is 3 devices only. Once you make a claim you are locked into to that device only, it is up...
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Review
#1652513 Review #1652513 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
Reason of review
Not as described/ advertised
1.0
Details
Asurion - Wal-Mart product plan protection
Asurion - Wal-Mart product plan protection

Update by user Sep 18

It's been another week or more actually and still same old *** from ASURION saying same thing about they are WORKING HARD TO RESOLVE AND FIX THIS ISSUE AS SOON AS POSSIBLE BUT WILL'NT LET ME TALK TO ANYONE HIGHER UP THEN CUSTOMER CARE PEOPLE ( DAMN STUPID MORRIONS)...

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Review
#1644014 Review #1644014 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
Cons
  • What i actually received
  • Poor customer service
  • Try to not follow what their contact states
Reason of review
Return, Exchange or Cancellation Policy
Loss
$129
Preferred solution
Full refund
Tags
  • Asurion Scam
  • Desparate
  • Electronics Warranty
  • Rip Off
  • Asurion phone warranty

Asurion - My phone dont work

The phone do not work
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Review
#1637354 Review #1637354 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
Pros
  • Willing to help
Reason of review
Poor customer service
Preferred solution
Full refund

Asurion in Thousand Oaks, California - Frustration, swearing, ***

1.0
Details
I’ve only gotten to the first submitted of the claim form. Half of the information requested can only be given if you can turn the damaged phone on which isn’t possible. It took 2 hours to achieve an acceptable id photo. Following every direction we never found the imei code. Chat person logged in and then vanished. Direct call had no answers at all except one that was wrong.
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Review
#1635113 Review #1635113 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
1.2
Details
We scheduled a repair tech to come to our house to replace a cracked screen for one of our Iphones. The tech had a two hour window to appear and was supposed to call 30 minutes before arrival. With less than 20 minutes left on the window, we had not heard, so we...
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Review
#1613565 Review #1613565 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
Cons
  • Everything about my experience
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Contact Asurion Customer Service

Website:
www.asurion.com
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

Asurion Reviews

  1. 570 reviews
  2. 94 reviews
  3. 19 reviews
  4. 9 reviews
  5. 8 reviews
Asurion reviews
1.0
Details

Update by user Jul 20

Im filing a small claims report on Monday.

Update by user Jul 20

This was NEVER resolved by the company. I sent the phone in the cardboard envelope they provided.

They say they didnt receive it.

I could have claimed the phone lost or damaged but they said I cant do that now. What a rip off....

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Review
#1594684 Review #1594684 is a subjective opinion of poster.
Service
Asurion Cell Phone Claim
Cons
  • Rip off
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
Tags
  • Rip Off
  • Asurion Appliance Warranty