Product: Asurion Cell Phone Insurance Clear all filters (222 of 222 reviews match)
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1.0
Details
Had requested phone replacement as local att store said I needed it. Two hours later even though phone was not yet shipped I called ASURION to cancel shipment, as my phone started working, but they refused and sent it anyway. I immediately printed their emailed return...
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#1725010 Review #1725010 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance

Asurion - Avoid admitting to finding a lost phone.

1.5
Details
Lost phone and several weeks later I found it in a cabinet I had been working on in my cabin. They did provide me with a replacement for 140+ dollars. I found the phone and took it to Verizon Corporate store and the said they would give me $70 for the phone until I said it was replaced by insurance. I then spent several hours on the phone with Asurion to just get a return label and they said that I get no credit for finding and returning the lost phone, I said what incentive is there for someone to find and return a lost phone if there is no credit provided?Just throw the phone away and don"t feel guilty ' I'm cancelling my insurance today.
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#1717633 Review #1717633 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Pros
  • You get a replacement phone the next business day
Cons
  • Take money
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70
Preferred solution
Let the company propose a solution
Tags
  • Poor Assurion Customer Service

Resolved: Asurion - Horrible company!!!

1.0
Details
Asurion - Horrible company!!!

Update by user Nov 04

not resolved! they do not care!

Original review posted by user Nov 04

these people do not value people's time. I scheduled an appointment for the 4th. I received 5, not 1, not 2 but 5! messages confirming my appointment for the 4th. now they're telling me they have no record of my appointment! I took the day off from my job and this is what I get. what's even more upsetting is that they refused to acknowledge sending me these messages! *picture attached* I've never been so frustrated in my life. & now i'm leaving verizon for even referring me to these people!
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Resolved
Review
#1698842 Review #1698842 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Pros
  • No pros
Cons
  • Unfair claim resolution
  • Did not get the service i paid for
  • Feel misled by verizon
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution

Asurion - Automated service - Endless loop.

I have a valid phone number but since it is not recognized in your system there is no path to a human on the other end to solve the problem. People want to talk to people not a never-ending list of questions then PRESS 1, PRESS 2, PRESS 3, PRESS 4, PRESS 5, SORRY THE NUMBER YOU HAVE GIVE IS INCORRECT, PLEASE TRY AGAIN. HOW ABOUT THIS QUESTION: If you are tired of the ENDLESS runaround and would like to talk to a person that can actually solve a problem PRESS 1 and done.
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Review
#1686718 Review #1686718 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
This company is a Bully. They make millions of dollars and treat you like a criminal trying to commit fraud. After speaking with 37 employees, 2 weeks and many hours of explaining and on hold i was denied a new phone. It was so bad that I even had sprint CEO office...
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Review
#1683915 Review #1683915 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Cons
  • Worst customer service and lies
Reason of review
Trick you into saying somthing so they can deny you
Loss
$300
Preferred solution
Pay me my money back
Tags
  • Samsung Galaxy Note 10 Plus

Asurion - Big Scam

1.3
Details
Asurion has the worst website, the worst customer service. I sent a phone in for repair on a claim, broken screen. The phone was sent back, not repaired. A note to call customer service. I call customer service, they have no record of the attempted repair. They refused to replace the phone. Why did I pay for the insurance? Why does Verizon use a company that is just in the business to scam. My advice, don't waste your money with this company.
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Review
#1677037 Review #1677037 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Cons
  • No attempt to stand by their product
  • Anything involved with warranty replacements
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • Failure To Honor Service

Asurion - Phone claim charges and address for repair

1.0
Details
Two complaints here. The website to file a complaint does not give you an option to take the phone for repair rather they schedule the repair at the address of your account (which is my home). Be aware of this if you are about to submit a claim & be prepared to provide a neutral address for the repair if you don't want an unknown provider coming to your home. The claim site also requires you to submit your bank or credit card with submission of the claim. They clearly have a disclaimer that your account will not be charged until successful repair is made. However, they do put a hold on your account for the funds. Really fine line here and I believe this borders on fraud.
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Review
#1676693 Review #1676693 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Cons
  • Deceptive website
  • Misinformation
Reason of review
Order processing issue
Loss
$29
Preferred solution
Full refund
1.1
Details

Update by user Oct 07

This company willfully defrauds its customer base.

Original review posted by user Oct 07

I cracked my screen. Phone is perfect otherwise. Filed Asurion claim. They told me no screens are available. For four days. They cited No personnel. They use You Break It We Fix It. I walked into a local You Break It...
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Review
#1674262 Review #1674262 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Pros
  • Rip off
Cons
  • Giving me the run around
Reason of review
Poor customer service
Loss
$1
Preferred solution
Full refund
Tags
  • Asurion Worst Customer Service
  • They Are A Scam
1.0
Details
I've had to have my new phone shipped to me 3 different times and open up three different claims because the customer care representatives have failed to write in the correct address. I've spoken to over 10 representatives, have been on the phone collectively for over...
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Review
#1669740 Review #1669740 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance

Contact Asurion Customer Service

Website:
www.asurion.com
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

Asurion Reviews

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  5. 8 reviews
Asurion reviews
1.8
Details
I have had insurance for 10 years, and used it for the first time ever in April. The phone they sent me had a bad battery, so i had to send it back in for them to send me another. I was without a phone for 2 weeks. This is after a ton of arguing with them,...
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Review
#1668940 Review #1668940 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance