Product: Asurion Cell Phone Insurance Clear all filters (186 of 186 reviews match)
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1 comment
1.4
Details
Turned in my phkne for a cracked screen but once their technician got it of course he found something else wrong with it. Some *** about power cycling is their reason and now that they have sent me the phone wikm charge 200 instead of the 30 was originally charged....
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Anonymous
#1717281

This insurance is a complete waste of time. They used to be a good insurance company but now the rules have changed and it's just a waste of your time and money to purchase th...

Author
Service
Asurion Cell Phone Insurance
Cons
  • Took my money and will do what they said they would
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
Review #1587088 is a subjective opinion of poster.
0 comments

Asurion - Slowest Company, Automated System is Horrible

1.0
Details
The claims process review takes 24 to 48 hours. Once the claim is approved the email verification system takes another 24 to 48 hours. The online completion then wants to send you a text to the broken/lost phone, and will not let you change the number. So, Plan on going 4 to 6 Days without a phone when dealing with Asurion.
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Author
Service
Asurion Cell Phone Insurance
Reason of review
Asurian's automated system
Loss
$1300
Preferred solution
Deliver product or service ordered
Tags
  • Asurion Is Over Automated
Review #1583279 is a subjective opinion of poster.
0 comments
1.0
Details
I was sold the insurance by Verizon for my Motorola Z. I later cracked the screen and was told by a Verizon corporate store there was a vendor within 20 min of me and screen repair was $30. When I tried to file a claim, I was told by Asurion that they will not work on...
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Author
Service
Asurion Cell Phone Insurance
Pros
  • Website to submit claim is easy
Cons
  • Did not get the service i paid for
Reason of review
Not as described/ advertised
Loss
$120
Preferred solution
Full refund
Review #1581006 is a subjective opinion of poster.
0 comments

Asurion - Told I would be getting a brand new phone, new charger, new car charger, sim card and more

1.0
Details
Asurion is a JOKE!! I pay $360 a YEAR for insurance then pay $200 deductible for a REFURBISHED PHONE?!?!?!?! That's *** Like I told Verizon I will not do business with a scam company like Asurion!! They never once said it would be for a used phone. Yet they put that they can sue someone for false information
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Author
Service
Asurion Cell Phone Insurance
Cons
  • Horrible customer service
  • Cheap product
  • Could not get straight answers
Reason of review
Not as described/ advertised
Loss
$1560
Preferred solution
Full refund
Review #1576048 is a subjective opinion of poster.
0 comments

Asurion - HORRIBLE!!

1.0
Details
If I could give this company 0 stars I would! Paid the deductible for replacement phone, was guaranteed next day delivery. Got the phone 2days later and was unable to activate because the phone was previously “fraudulently used”! We needed a phone ASAP, so ended up buying a new phone. Sent the “fraudulent” phone back the same day we received it, yet when we called today to check on our refund get told it will be ANOTHER 7-9 days!! We’re already 13 days in, but they had no issue taking our money out immediately!! I will use every platform I can find to help keep this from happening to others!!!
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Author
Service
Asurion Cell Phone Insurance
Pros
  • Idea of having insurance
Cons
  • Failure to provide service paid for
  • Ripped off
  • Did not get the service i paid for
Reason of review
Problems with payment
Loss
$300
Review #1574689 is a subjective opinion of poster.
1 comment
1.0
Details
I made a claim on 6/17 I got the runaround for placing a claim on my business phone. spent hours on hold, received different information transferred , hung up on. on Thursday 6/20 contacted management (claim was and was not done different people had different answers)...
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Anonymous
#1706484

Dealing with problems since the end of May receiving the “shipping package” in order to ship my device. The UPS tracking numbers are fake. A next day air package has been sent...

Author
Service
Asurion Cell Phone Insurance
Cons
  • Awful customer service
  • Disregard for customers
  • Unable to reach customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
put them out of business
Review #1564784 is a subjective opinion of poster.
0 comments
1.3
Details
I have been with sprint for 10 years always had insurance on my phones (3-4 phones mind you) so insurance X 3.. NOT CHEAP.. I'm not really sure how all these people give such good reviews when after you pay all that money you never have a claim and 1 day you lose your...
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Author
Service
Asurion Cell Phone Insurance
Pros
  • Rip off
Cons
  • Company and their polocies
Reason of review
Warranty issue
Loss
$750
Preferred solution
Let the company propose a solution
Review #1559472 is a subjective opinion of poster.
0 comments
1.0
Details
I'm now a solid 12 hours into phone calls/online chat sessions to try to resolve what started as a simple (ha!) cracked screen on an Apple Xr. We thought we'd experienced the bottom of the barrel in customer service when Asurion sent back the month's old phone with new...
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Author
Service
Asurion Cell Phone Insurance
Cons
  • Being treated like i scammed them over a phone they broke
Reason of review
Damaged or defective
Loss
$1100
Preferred solution
Deliver product or service ordered
Tags
  • Fraudulently Incompetent
  • Supplied Garbage
Review #1559342 is a subjective opinion of poster.
0 comments

Asurion - Do I have insurance coverage?

Cracks all over the front, back and sides.
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Author
Service
Asurion Cell Phone Insurance
Review #1556802 is a subjective opinion of poster.
0 comments
1.0
Details
They transferred me to their ATT Asurion Insurance department, where I was told I have to pay $150 for a replacement considering I have been paying full monthly insurance on the phone to ATT since purchase. I was unhappy with it but i needed a working cell phone. So I...
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Author
Location
Palatine, West Virginia
Service
Asurion Cell Phone Insurance
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Review #1555975 is a subjective opinion of poster.