Claims service | Asurion

I had started a claim as i lost my phone. Due to some reason i had to go out of country. And when i check my claim they said that your phone is not available. I checked my claim once a week and still no phone available at the moment message pops up and when i checked on 13-14 week my claim was not there
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Review
#1767155 Review #1767155 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Reason of review
Order processing issue
Loss
$1800

Not worth the monthly payment very unreliable | Asurion in Chicago, Illinois

1.0
Details
For the 4th time 2 separate phones I have scheduled to get screens replaced and get no shows from technicians. I have taken off work several times only for a no show to occur. Every time that I have called customer service has told me sorry lets reschedule or buy a replacement phone. I dont understand why I pay for insurance for 6 devices but have no guarantee that they will be fixed if they get damaged.
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Review
#1761238 Review #1761238 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance

Refund | Asurion in Plainfield, New Jersey

1.0
Details
I was told I would get a refund after a terrible experience with them. I called today several times and once I spoke to someone they transferred me and got disconnected again. I want my refund. Its been over a month. They are awful to deal with no one knows what they are doing
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Review
#1756064 Review #1756064 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DON'T USE THIS COMPANY DO HAVE REPLACEMENT EQUIPMENT AS PROMISED!!!! | Asurion

1.4
Details
I filed a claim and paid my deductible and Asurion sent me 2 phones without a charger. Each time I have called I have been given wrong information and the run around by customer service. They just make up rules that turn.out to be lies. The customer service agents are rude and unwilling to help a good paying customer. Very very unhappy
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Review
#1755692 Review #1755692 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Pros
  • Cant think of any
Cons
  • Anything involved with warranty replacements
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered

Cancel your payments it’s a scam | Asurion

1.0
Details
They continued to send me faulty refurbished phones
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Review
#1754481 Review #1754481 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Reason of review
Bad quality

Do not participate. | Asurion

1.5
Details
After losing phone. Paid another $149.00 to get phone replaced. Found my old fully functional phone a week later. They want me to send it to them with no credit for its return. Rip off!!!!!!
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Review
#1746658 Review #1746658 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
1.0
Details
My phone broke on a Friday and I made a claim on the same day in the afternoon. I thought everything was complete and had even received at extra stating FREE MSG: Asurion- An insurance claim was filed for this wireless number. If you did not authorize this transaction,...
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1 comment
Anonymous
#1797429

No one should pay for this service. Save the money for a new phone if yours stop working

Review
#1745990 Review #1745990 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Pros
  • Idea of having insurance
Cons
  • Try to not follow what their contact states
  • Inability to file a claim in a timely manner
Reason of review
Not as described/ advertised
Preferred solution
Full refund

Do not take this insurance | Asurion

1.3
Details
Post/stolen phone at airport. I began a claim. A replacement would be sent when I was out of town. I asked for a later date, but I was told that I should just wait until I got home to finish the claim. I got home, now my device is ineligible for replacement. That is $270 down the toilet for 30 months of insurance.
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Review
#1745552 Review #1745552 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Reason of review
Poor customer service
Loss
$270
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Hello I was denied coverage for my New $1500 iPhone which I had transferred my number too and had only half set-up when it was stolen at the restaurant I was eating st. I filed a claim right away only to get it denied because I hadn’t “used my phone yet” , so I’m out...
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Review
#1738719 Review #1738719 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1500
Preferred solution
Let the company propose a solution

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Never use Asurion for insurance for your cellpone

1.0
Details
I called in advise the front of my screen was cracked on my galaxy 9s+. The rep stated the deductible amount would be $30 they would need me a loaner phone while my original phone was being repaired. My original was sent to them and I received a loaner within 2 days. The third day I received an email stating my phone was not repairable and I would need to pay the deductible of $352.00 with taxes to received a use phone. I told them if that was the case that I should receive a New PHONE. So, My question to you why would I pay $11 month for insurance to be sent back a USE phone.
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Review
#1730307 Review #1730307 is a subjective opinion of poster.
Service
Asurion Cell Phone Insurance
Reason of review
Poor customer service
Loss
$352
Preferred solution
Let the company propose a solution
Tags
  • Supplied Defective Replacement