Product: Asurion Cell Phone Part Replacement Clear all filters (0 of 6 reviews match)
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Asurion - Worst warranty experience ever
I sent my Pixel XL2 in for a screen replacement for 29.00 my phone was returned unrepaired with additional damage to the back I called and was told that was the way it was received and they were not going to honor my claim so after several calls trying to resolve this...
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1.1
Product
Asurion Cell Phone Part Replacement
I didn't like
  • Fraud
  • Fact they did not have to show burden of proof of the damage
  • Cannot prove shipped phone in your envelope
#1430249
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It seems that all the wireless carriers use Asurion when they offer insurance to customers who purchase or lease mobile phones. Does that mean that Asurion has the monopoly on this service? I have had nothing but bad experiences with Asurion. The screen for my iPhone 8...
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2.2
Product
Asurion Cell Phone Part Replacement
I liked
  • Front-line people try to help with complaints
I didn't like
  • Feel misled by verizon
  • Asurion not flexible to needs of consumers
  • Did not get the service i paid for
#1410336
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Asurion - Having problems with my iPhone

Had to replace two of my iPhone devices within the last month and the phones are still not working properly would like to be credited for my deposit made and need replacement phone
Product
Asurion Cell Phone Part Replacement
#1382525
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My screen cracked after a year. I used my Telus Devise Protection Plan which I found out is Asurion. Asurion then charged me $250.00 for a used replacement, which is far above market price. I could of had the screen replaced locally much cheaper. Afterwards, Asurion...
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1.0
Product
Asurion Cell Phone Part Replacement
I didn't like
  • Paying excessively for deductibles
  • Cannot prove shipped phone in your envelope
#1354678
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I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asurion. I am a service technician for Asurion and I strive to make the customer happy and make the in home screen replacement a wonderful experience....
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5.0
Product
Asurion Cell Phone Part Replacement
I liked
  • Quick service
  • Front line people tried to be helpful
  • Efficiency
#1308973
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File claim 5/12/18 from my cracked screen S7 Edge. Initially you believe there will be 3 options - in home repair, local service center, or a new phone shipped. I chosr in home, when the 1st available appointment was a week out i tried to change, the site reverted only...
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1.0
Product
Asurion Cell Phone Part Replacement
#1259747
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