Product: Asurion Cell Phone Part Replacement Clear all filters (8 of 8 reviews match)
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1.4
Details
I LOVE it when I pay for a replacement screen and the PART YOU SENT is faulty and the only option I am given is a replacement phone. I want MY phone fixed NOT a new or refurbished phone no matter the phone offered. If its an appliance you FIX it THREE times for the...
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Author
Service
Asurion Cell Phone Part Replacement
Cons
  • Delay tactics
  • Defective device
  • Replacement part that was sent is defective
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Either a new screen like I paid for from Asurion or reimbursement for getting it fixed by another company
Tags
Review #1483513 is a subjective opinion of poster.
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Asurion - BEWARE!!!!

Sent in a working iphone8 with a single crack across the front to have screen replaced. The phone was returned with multiple cracks across front and I was told it couldn't be repaired as there were "screws missing from the inside of the phone." How is that even possible? Now, they want to send a refurbished phone............ VERY skeptical especially after reading all the other negative reviews.......
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Author
Service
Asurion Cell Phone Part Replacement
Reason of review
Not as described/ advertised
Loss
$800
Review #1438254 is a subjective opinion of poster.
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1.1
Details
Asurion - Worst warranty experience ever
I sent my Pixel XL2 in for a screen replacement for 29.00 my phone was returned unrepaired with additional damage to the back I called and was told that was the way it was received and they were not going to honor my claim so after several calls trying to resolve this...
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Author
Location
Smyrna, Tennessee
Service
Asurion Cell Phone Part Replacement
Cons
  • Fraud
  • Cannot prove shipped phone in your envelope
  • Fact they did not have to show burden of proof of the damage
Reason of review
Warranty issue
Loss
$949
Preferred solution
Deliver product or service ordered
Review #1430249 is a subjective opinion of poster.
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2.2
Details
It seems that all the wireless carriers use Asurion when they offer insurance to customers who purchase or lease mobile phones. Does that mean that Asurion has the monopoly on this service? I have had nothing but bad experiences with Asurion. The screen for my iPhone 8...
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Author
Service
Asurion Cell Phone Part Replacement
Pros
  • Front-line people try to help with complaints
Cons
  • Asurion does not address online complaints
  • Feel misled by verizon
  • Asurion not flexible to needs of consumers
Reason of review
Poor customer service
Loss
$150
Preferred solution
Offer screen repairs locally by places like UBreakiFix
Tags
  • Asurion Monopoly On Repair Market
  • Asurion Insurance Horrible
Review #1410336 is a subjective opinion of poster.
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Asurion - Having problems with my iPhone

Had to replace two of my iPhone devices within the last month and the phones are still not working properly would like to be credited for my deposit made and need replacement phone
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Author
Service
Asurion Cell Phone Part Replacement
Reason of review
Bad quality
Review #1382525 is a subjective opinion of poster.
0 comments
1.0
Details
My screen cracked after a year. I used my Telus Devise Protection Plan which I found out is Asurion. Asurion then charged me $250.00 for a used replacement, which is far above market price. I could of had the screen replaced locally much cheaper. Afterwards, Asurion...
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Author
Location
Brampton, Ontario
Service
Asurion Cell Phone Part Replacement
Cons
  • Paying excessively for deductibles
  • Cannot prove shipped phone in your envelope
Reason of review
Warranty issue
Loss
$375
Preferred solution
Full refund
Review #1354678 is a subjective opinion of poster.
0 comments
5.0
Details
I have read alot of the reviews on here and I find it hard to believe so many people have had a bad experience with Asurion. I am a service technician for Asurion and I strive to make the customer happy and make the in home screen replacement a wonderful experience....
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Author
Service
Asurion Cell Phone Part Replacement
Pros
  • Quick service
  • Front line people tried to be helpful
  • Efficiency
Reason of review
Work Experience or Job Application
Review #1308973 is a subjective opinion of poster.
0 comments
1.0
Details
File claim 5/12/18 from my cracked screen S7 Edge. Initially you believe there will be 3 options - in home repair, local service center, or a new phone shipped. I chosr in home, when the 1st available appointment was a week out i tried to change, the site reverted only...
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Author
Service
Asurion Cell Phone Part Replacement
Reason of review
Order processing issue
Review #1259747 is a subjective opinion of poster.