Product: Asurion Cell Phone Replacement Clear all filters (23 of 23 reviews match)
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I filed a claim and my phone gets sent to the wrong address.Furthermore, the phone they sent was locked to a carrier I was not using, requiring them to ship me another phone. Overall, due to shipping it to the wrong address and me not being able to get the phone it...
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3.0
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Asurion Cell Phone Replacement
I didn't like
  • Waste of time and money
  • Not following instructions on mailing address
  • Being told just to wait
#1130548
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ASCURION is dishonest.I received a replacement phone from ascurion to replace my damaged Iphone. I used their mailing label and mailed the defective phone back to them the day after I received the replacement phone. I took a photo of myself mailing the replacement...
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Asurion Cell Phone Replacement
#1111319
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Needed to replace phone that's been insured since 2014.Wont pay unless I submit info electronically over the internet that is enough to create instant opportunity for identity theft. Impossible to reach them, 1 hour hold times. Got thry one, VERY rude representative...
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1.0
Product
Asurion Cell Phone Replacement
#1104917
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Asurion - Bait and switch

#1093056
1.4
Details
Mid- August 2017 I lost my phone. I asked they send me an activated phone. They sent me an unactivated phone with the wrong SIM card for my network! So I wound up shelling out money for a SIM card. To top it off, they sent me a refurbished POS whose battery won't hold a charge. What a bunch of hucksters!
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Asurion - Service was fine.

#1069976
3.7
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Broke the screen on my iPhone 6S Plus. Within 48 business hours, I had a replacement phone with a deductible of $199 (which was expected). The phone has a couple of dead pixels, so it's pretty clearly refurbished. I would expect a new phone from the cost of insurance, but it works without issue.
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Asurion - Very pissed.

#1054047
1.0
Details
Phone that my Moto x gen 2 with bamboo back, was replaced by a moto x refurbished phone that was a very distinct downgrade from my damaged phone. This is such a big ripoff, and to think I was *** enough to pay 99$. Your service sucks. The phone you sent is definitely a piece of ***. So much for customer satisfaction.
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Asurion - False advertising, worst customer service.....never use!!
not only was one screen's price to have my phone replaced a different one than what customer service was requesting from me but, web page also said my screen could be replaced for 1/4 of the price instead they are wanting to replace whole phone for $200!!I'm sure they...
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Asurion Cell Phone Replacement
#1099170
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So the screen on my phone has been cracked for about a month now and I realized that through Verizon I could get it fixed for free by Asurion (included in my plan). I called and they said they would send someone to my house to fix it between 11am-1pm which meant I...
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1.0
Product
Asurion Cell Phone Replacement
I didn't like
  • Total scam
#1095353
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I order a phone from Asurion. It was supposed to be a Iphone 6s 64gb, but I received a 16gb. I sent the phone back as instructed and followed up with them and told them that they sent me the wrong phone. They confirmed that my new phone would be at my doorstep in 2-3...
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Asurion Cell Phone Replacement
#1088648
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00 for a REFURBISHED phone that runs out of juice after 8 hours. I have told all my family and friends about this and I plan to keep spreading the word and giving Asurion all the free advertising they can stand...Asurion insurance is a JOKE and that is not REFURBISHED..
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Asurion Cell Phone Replacement
#1085854
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I lost my droid turbo 2 so I made a claim and paid 150 deductable.Next day I received a newish reconditioned turbo 2 that repeatedly 30-50 a day turns on and off and sometimes I can't turn it back on for hours. I have tried to make several claims to replace their...
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1.0
Product
Asurion Cell Phone Replacement
#1085613
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It's been three weeks since we filed our original claim and we STILL have no new phone.I've been given nothing but the run around, the phone was sent back to the factory due to a failure on the part of the original CSR to confirm our correct address, and now we're...
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Anonymous
DoTerry

I went to Att stores and followed the instructions of Att personnel, Asurion personnel and Att customer care personnel with no resolution for 5 months. I am now told because I...

Product
Asurion Cell Phone Replacement
#1077113
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I contacted Asurion to return the phone. They told me that I would have to wait for a label to be sent out. about a week later the label arrived. I repacked the phone in its original box and put the label on the phone and dropped it at the USPS. I was concerned that...
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1.3
Product
Asurion Cell Phone Replacement
I didn't like
  • Customer service
#1060438
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