Product: Asurion Cell Phone Replacement Clear all filters (37 of 37 reviews match)
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Nightmare of an experience and its still not over.Got the new phone in 2 days and not the promised 1 day. Then it end up it is a refurbished phone thats locked and full of previous owners ROGERS CRAP. !st person to handle my call refused to let me talk to management....
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1.0
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Asurion Cell Phone Replacement
#1207750
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Feb 14 I Contacted Asurion and I was told it was best to keep the replacement phone and pay the $200 deductible. I have zero need for a replacement phone. I was told my original phone would remain on restriction until Asurion received replacement back. Feb 15 I...
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1.0
Product
Asurion Cell Phone Replacement
I didn't like
  • Worst customer service
  • Inconsistent answers
  • Unfair claim resolution
#1204050
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Fourth replacement phone being sent to me in less than a month att certified replacement is junk!Ask for a supervisor and they don’t have a supervisor to talk too or a number to call and complain about the junk they are sending out. I will say it is sent quickly but...
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1.0
Product
Asurion Cell Phone Replacement
I liked
  • Thought of having insurance when i paid for it
I didn't like
  • Being lied to by customer service
#1186607
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I had bought an unlocked iphone7 from Apple and then got an att connection and asurion with it. My phone screen broke a month ago and after filing a a claim, I went to the center to get my iPhone 7 screen repaired which was under insurance. After getting my phone...
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1.0
Product
Asurion Cell Phone Replacement
#1179582
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I received my replacement phone.Forgot to return my old damaged phone. My moms card was charged $300, so I called and a nice lady assisted me on how to return the damage phone to get her money back but she only got $200 back and now they’re saying they won’t refund her...
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1.2
Product
Asurion Cell Phone Replacement
#1175627
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Asurion - Unprofessional, bad policy that would drive away customers

The reps have attitude They make it in hard to get replacement device They promised me one phone and sent the wrong one Never had such a bad experience as a paying customer
1.0
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Product
Asurion Cell Phone Replacement
#1170422
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My daughter's one month old iPhone 7 was snatched from her hand in San Francisco and I filed an online claim with Asurion. After four days with no response from Asurion, I went to their website to track the claim. I was presented with a box which informed me that the...
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Anonymous
Cynthia Zulim

I bought a $1000 iPhone X which was stolen and replaced by ASURION with a refurbished defective phone. they refused to replace it with a new phone and told me they only send r...

1.1
Product
Asurion Cell Phone Replacement
I didn't like
  • Customer service
#1168833
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Asurion - Sucked

I was given a replacement phone of lesser quality, with ovef $100 deductable
Product
Asurion Cell Phone Replacement
#1164198
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I CALLED ASURION TO GET A REPLACEMENT PHONE , GOOD NEWS I GOT THE UPGRADED PHONE THE NEXT DAY....BAD NEWS THERE WAS NOT A CHARGER OR BATTERY WITH MY NEW REFURBISHED PHONE. CALLED THE COMPANY SAME DAY SAID WILL SEND OUT BATTERY AND CHARGER, I THOUGHT IT WOULD COME THE...
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1.7
Product
Asurion Cell Phone Replacement
I didn't like
  • Getting defective product
  • Waste of time and money
#1162264
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Last Wednesday I Called Asurion A Warrenty Provider That I Purchased Through Koodo’’’’ In August Of This Year My Phone Stopped Working SO I Called Asurion And After 15 Minutes And 30 Dollars I Was Given A Samsung Galaxy 8 I Then Took My Phone And The New One Down To...
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1.0
Product
Asurion Cell Phone Replacement
I didn't like
  • Asurion
#1147643
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