Product: Asurion Cell Phone Replacement Clear all filters (47 of 47 reviews match)
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Asurion - Horrible!

Was charged double the amount that i was supposed to pay for replacement of my phone!!!!... i have the pamflets and the leeter sent to my address to proove that theý are scammong all freedom mobile and wind customers !!!! Instaed of charging me 149 i was charged 282!!!!
Product
Asurion Cell Phone Replacement
#1237472
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I have had to get 3 replacements over the last decade from them, and in that time I have had numerous phones that I got and didn't work at all... Every time I got a replacement I had an issue... if it was a refurbished phone, it was a guarantee that I couldn't get it...
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1.0
Product
Asurion Cell Phone Replacement
I didn't like
  • Customer service
  • Liars and a scam company
  • Unfair claim resolution
#1231766
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After that issue however we were told to talk so sprint which after 20 years of service were able to credited the $115 to the $225. So not only do I get a brand new phone for what is now $110 its also being shipped for next day delivery. Asurion itself feels like a...
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2.8
Product
Asurion Cell Phone Replacement
#1229881
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Asurion - Bad it took 2 week to get my replacement phone

I call to report my phone lost they ask me for a photo ID and a letter to prove ownership, I did that but it took 2 week to get my phone They are no good
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Product
Asurion Cell Phone Replacement
#1228440
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This company is a scam and will make you jump through hurdles then will only replace your phone even if it only had a cracked screen. The phone I received look like it was in Afghanistan and hit by an IUD. Scam Fraud! Att shame on you for making a loyal customer go...
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1.0
Product
Asurion Cell Phone Replacement
I didn't like
  • Liars and a scam company
#1228007
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I have spoken to two reps and then a Manager on this Issue of my phone not being able to be fix or replaced at this time due to not having any in stock. Not even a S9+. They told me that the Deductible is $199 and that it will take from 2 to three weeks to get a...
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1.0
Product
Asurion Cell Phone Replacement
I didn't like
  • Not able to send me a replacement phone
#1225821
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My son's Note 8 stopped working, he had to email me as he is away in college. I contacted Asurian who stated the Note 8 was on back order which could take 7 to 10 days to receive however, that wasn't a guarantee but they could give me a status every 48 hours. I...
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1.1
Product
Asurion Cell Phone Replacement
#1225757
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I could've gone to the Apple Store and had them fix it for a fraction of the cost of the Asurion insurance once I factored in the astronomical replacement fee and the monthly cost of insurance for years. Again, the apple store would've been so much cheaper with way...
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Asurion Cell Phone Replacement
#1215897
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Asurion - Where is my replacement

Paid the deductable, waited for two days to for the shipment. Replacement never came. Ended up purchasing a lesser quality phone so that I could've a replacement quicker. Still waiting for the original replacement phone so that the accessories purchased to fit the original phone can still be used and not having to replace.
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Asurion Cell Phone Replacement
#1210500
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So 3 days after I decide to call asurion to have a little talk about this because I sent my old phone back... They say they did have the tracking number to them but they don't have a proof that the phone is scanned in their data... So they tell me maybe it will be in...
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Product
Asurion Cell Phone Replacement
#1210382
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