Manufacturer: Asurion Category: Replacement Clear all filters (9 of 9 reviews match)
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Well, guess what? They had me process a second affidavit because it had to be done by the account holder. They never told me that! The service is terrible and I wish I could work with another insurance company and not ASURION!!! IT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...
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1.0
Product
Asurion Cell Phone Replacement
I didn't like
  • Poor claim policies
  • Customer service
#1051001
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BEWARE!! Do not ever pay for phone insurance through Asurion!! They are absolutely one of the worst companies I have EVER had the misfortune to deal with!! I owned an LG G4. Had it for several years with no problems but as phones tend to do it started to have issues...
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1.0
Product
Asurion Cell Phone Replacement
#1046233
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Asurion - Moto Z Force 64 Gb Review
Asurion - Moto Z Force 64 Gb Review
Asurion - Moto Z Force 64 Gb Review
i had insured the phone through Verizon (their add for receiving a replacement the very next day is SO DECEPTIVE!!! Buyer beware!) First, Asurion tells me my replacement is on backorder (which makes it sound new... Right?) So I checked Verizon & Motorola and strangely...
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1.1
Product
Asurion Cell Phone Replacement
#1027415
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Got a call from asurion...NO HELP!!! They took my deductible only to make me wait for a phone I need for work! Now they want me to spend more of my money to buy the phone at full retail to hopefully get reimbursed. I see how they handle customer accounts. I can't take...
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1.0
Product
Asurion Cell Phone Replacement
#1024325
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Ordered a replacement phone.The claims process was fast as well as the shipping of the new phone. Unfortunately the replacement phone did not function properly right from the start. The touch screen would flicker on and off and the phone would not charge. I figured...
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2.2
Product
Asurion Cell Phone Replacement
#993013
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I have had device protection with Asurion for over 3 years on my account, as well as I used to work for rogers and sold this to many of my customers. I finally have had to actually use the protection myself seeing as my phone recently took a trip through the washing...
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4.0
Product
Asurion Cell Phone Replacement
I liked
  • Customer service
  • Efficiency
I didn't like
  • Defective device
  • Refurbished device
  • Not even the same device sent to me
#986703
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I've been a sprint costumer for over 5 years..being charged 271.00 for 3 lines including ins on all three.. and have used Assurion a couple times with no problem.. my sons I phone 6 had an issue with screens popping off and it was due to a defect in phone and last in...
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2.2
Product
Asurion Cell Phone Replacement
#984596
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After some discussion with their supervisor, we all agreed that it is still in Asurions hands, so I get transferred back to the prompts and finally another person. This one says we are going to send a different type of phone, same company, different and newer model,...
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Product
Asurion Cell Phone Replacement
#977767
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Return to asurion Informed they have no note 5 in stock. Offered S7 Edge. Declined offer. Offered to wait till they have it in stock. Called week later. Note 5 not in stock. Offered S7 Edge. Informed them that i would visit Store to see S7 Edge and see if it would...
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Product
Asurion Cell Phone Replacement
I liked
  • Promptly issued device
I didn't like
  • Incorrect phone sent
  • Unnecessary holds
  • Penalize for their mistake
#943826
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