Product: Asurion Cell Phone Replacement Clear all filters (30 of 30 reviews match)
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I CALLED ASURION TO GET A REPLACEMENT PHONE , GOOD NEWS I GOT THE UPGRADED PHONE THE NEXT DAY....BAD NEWS THERE WAS NOT A CHARGER OR BATTERY WITH MY NEW REFURBISHED PHONE. CALLED THE COMPANY SAME DAY SAID WILL SEND OUT BATTERY AND CHARGER, I THOUGHT IT WOULD COME THE...
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1.7
Product
Asurion Cell Phone Replacement
I didn't like
  • Getting defective product
  • Waste of time and money
#1162264
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Last Wednesday I Called Asurion A Warrenty Provider That I Purchased Through Koodo’’’’ In August Of This Year My Phone Stopped Working SO I Called Asurion And After 15 Minutes And 30 Dollars I Was Given A Samsung Galaxy 8 I Then Took My Phone And The New One Down To...
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1.0
Product
Asurion Cell Phone Replacement
I didn't like
  • Asurion
#1147643
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Worried about sensitive information on her phone, we called Asurion asking what we would be charged if we kept the phone. The price was almost 800 dollars! The same phone selling for less than 200 dollars, as refurbished, on the internet. A later, brand new model was...
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1.0
Product
Asurion Cell Phone Replacement
#1140354
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Asurion - Sucked

#1164198
I was given a replacement phone of lesser quality, with ovef $100 deductable
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Asurion - Bait and switch

#1093056
1.4
Details
Mid- August 2017 I lost my phone. I asked they send me an activated phone. They sent me an unactivated phone with the wrong SIM card for my network! So I wound up shelling out money for a SIM card. To top it off, they sent me a refurbished POS whose battery won't hold a charge. What a bunch of hucksters!
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Asurion - Service was fine.

#1069976
3.7
Details
Broke the screen on my iPhone 6S Plus. Within 48 business hours, I had a replacement phone with a deductible of $199 (which was expected). The phone has a couple of dead pixels, so it's pretty clearly refurbished. I would expect a new phone from the cost of insurance, but it works without issue.
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Asurion - Very pissed.

#1054047
1.0
Details
Phone that my Moto x gen 2 with bamboo back, was replaced by a moto x refurbished phone that was a very distinct downgrade from my damaged phone. This is such a big ripoff, and to think I was *** enough to pay 99$. Your service sucks. The phone you sent is definitely a piece of ***. So much for customer satisfaction.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
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Warranty
Website
I just got off the phone with Assurian phone insurance through AT&T.They have sent 2 insurance replacement phones to my account over the last several years. Both did not work properly. The most recent has been in the last 30 days. I told them I want a credit and return...
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1.0
Product
Asurion Cell Phone Replacement
#1132943
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Terrible customer service.Was sent 2 replacement phone within a week that didn't work. My original phone was less than 11 months old. They are sending a third reconditioned phone. I wasted 2 screen protectors on them. The tech supervisor said that if I wanted a new...
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Product
Asurion Cell Phone Replacement
#1132667
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Asurion insurance is a scam. On 11/12/17 I filed an online claim and received a tracking number with a delivery date for 11/14/17. The replacement never came and when I looked up the tracking apparently Asurion requested that the phone be returned to sender. Asurion...
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Anonymous
IdiotHater

The protection plan doesn’t cover “technical issues” as you stated. It’s for lost, stolen, or damaged phones. If the phone is malfunctioning and you’re in the first you, you s...

1.0
Product
Asurion Cell Phone Replacement
#1132094
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I filed a claim and my phone gets sent to the wrong address.Furthermore, the phone they sent was locked to a carrier I was not using, requiring them to ship me another phone. Overall, due to shipping it to the wrong address and me not being able to get the phone it...
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3.0
Product
Asurion Cell Phone Replacement
I didn't like
  • Being told just to wait
  • Waste of time and money
  • Not following instructions on mailing address
#1130548
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ASCURION is dishonest.I received a replacement phone from ascurion to replace my damaged Iphone. I used their mailing label and mailed the defective phone back to them the day after I received the replacement phone. I took a photo of myself mailing the replacement...
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Product
Asurion Cell Phone Replacement
#1111319
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Needed to replace phone that's been insured since 2014.Wont pay unless I submit info electronically over the internet that is enough to create instant opportunity for identity theft. Impossible to reach them, 1 hour hold times. Got thry one, VERY rude representative...
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1.0
Product
Asurion Cell Phone Replacement
#1104917
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Asurion - False advertising, worst customer service.....never use!!
not only was one screen's price to have my phone replaced a different one than what customer service was requesting from me but, web page also said my screen could be replaced for 1/4 of the price instead they are wanting to replace whole phone for $200!!I'm sure they...
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Product
Asurion Cell Phone Replacement
#1099170
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