Product: Asurion Cell Phone Replacement Clear all filters (106 of 106 reviews match)
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Asurion - To ask questions

1.0
Details
too many pass it on to the next guy !!!
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Review
#1723025 Review #1723025 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
Pros
  • No pros all a con
  • Customer service
Cons
  • Poor communication
Reason of review
Poor customer service
Loss
$250
Preferred solution
Price reduction

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Asurion - DON'T TRUST THEM

2.3
Details
I got my replacement phone 2 weeks ago. I didn't break it, there's no water damage or anything like that. It just stopped working. The way Asurion works is they re-manufacture the devices that you send in broken and those are the ones they send you for half-price. This makes the new half-price phones faulty. Mine only lasted 2 weeks.
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Review
#1717077 Review #1717077 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
Pros
  • Website to start claim
  • Promptly issued device
  • Over night delivery
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Full refund
Tags
  • verizon cell phone insurance
  • Expedite replacement phone

Asurion in Los Angeles, California - I've jumped through every hoop that was put in my way. The main problem is their refusal to use my mailing adress which they have in the past.

I've jumped through every hoop that was put in my way. The main problem is their refusal to use my mailing adress which they have in the past.
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Review
#1677170 Review #1677170 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
Pros
  • But received it quickly
  • Website to submit claim is easy
Cons
  • Attitudes
Reason of review
Warranty issue

Asurion - Garbage replacement

1.0
Details
Phone was dropped, screen cracked, phone lagging. Filed a claim, sent back for replacement. Phone that was $79.99 Tracfone was replaced a month later with a refurbished $19.99 Straight Talk phone that requires me to buy a Tracfone SIM card. I was told the SIM was compatible with Tracfone but an hour on the phone with Tracfone, it was a lie. Thankfully, it took so long for a replacement, I purchased one from HSN so I had a phone to use. Will never buy a phone or anything electronic from Walmart again. DON'T WASTE YOUR MONEY ON A REPLACEMENT PLAN!!! IT IS A SCAM AND YOU ONLY GET SCREWED!!!
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Review
#1645592 Review #1645592 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
Pros
  • Sent a prepaid shipping label
Cons
  • Replacement a fifth of the value of phone being replaced
  • Took over a month for replacement that is not usable
  • Sent a garbage refurbished phone requiring sim purchase
Reason of review
Bad quality
Loss
$70
Preferred solution
A new phone the same value, not 19.99 refurbished
Tags
  • Rip-Off
  • Poor Warranty Coverage
I had an iPhone X that I owned for a little over a year, in perfect condition. When I dropped it and broke the screen Asurion sent me a replacement device, good customer service and super fast shipping. But I am now on my second replacement device because the first one...
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1 comment
Anonymous
#1715045

We had same thing. We didnt know they are refurbished phones.

We keep having heating and charging issues. Now they say we keep getting replacments too often. Said we are being accused of fraud from them. Because too many issues n replacment said we tampered with phones really?!

Sent my hubby his replacement and were sending me a brand new one so guess that's a red flag. I didnt ask for a new just a phone that'll work. Really, this time my phone lost all my pics and camera is goofy plus warms using and charging besides goofy at times charging. We lost all our vacation pics we just took and now are out of phone or we're having to buy 2 new phones.

I have never lied and who wants to deal with new phone, sending old one back. And we have to drive about 20-30 mins to a corporate store to have all transferred, etc as we dont have wifi that ya need to do.

Review
#1571770 Review #1571770 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
Reason of review
Damaged or defective
Loss
$225
Preferred solution
Price reduction

Asurion in Fairview Heights, Illinois - Note 9

Have not received it yet,,to much paperwork and time!!!!!
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Review
#1569457 Review #1569457 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
1.0
Details
I bought an IPhone X through Verizon for my nephew. Since he’s just 18, I bought the whole protection/insurance package. After about a week he cracked the screen, despite having a case and screen protector on. Started a claim through Asurion, they sent out a guy to...
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Review
#1528628 Review #1528628 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
1.3
Details
The tech came out to fix my phone, broke a sensor, told me there's no fixing it and the phone would have to be replaced and to wait for them to contact me. Few weeks later I reached out to Asurion, whom told me the tech said the damage was already done. How could I...
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Review
#1516871 Review #1516871 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
Reason of review
Poor customer service

Asurion in Sioux Falls, South Dakota - Unprofessional unorganized liars

Had my iPhone insured with them and was told I have to pay $250 deductible instead of the $130 I was quoted because they didn’t have the phone in stock. Then was told they would upgrade me to a newer phone, but when I called back they say there were no notes that was authorized. Then was told if I buy a phone from retailer that they would reimburse me but they refused to email text or send anything in writing to me before I payed out of my pocket. I was always told there are no supervisors on site, that they would need to transfer me but each time no answer. The most unprofessional dishonest company I’ve felt with by far.
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Review
#1498899 Review #1498899 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
Reason of review
Poor customer service

Contact Asurion Customer Service

Website:
www.asurion.com
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

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Asurion reviews
1.0
Details
They replaced the refurbished phone, and phone started to keep turning on/off because of refurbish. When they were selling insurance, they said it will be replaced by brand new one. But when you need to get replaced, sending the phone which is refurbish not to work...
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Review
#1485131 Review #1485131 is a subjective opinion of poster.
Service
Asurion Cell Phone Replacement
Reason of review
Not as described/ advertised