Asurion Cell Phone Replacement Reviews and Complaints
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(13 of 13 reviews match)
I contacted Asurion to return the phone. They told me that I would have to wait for a label to be sent out. about a week later the label arrived. I repacked the phone in its original box and put the label on the phone and dropped it at the USPS. I was concerned that...
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Product
Asurion Cell Phone Replacement
I didn't like
- Customer service
Well, guess what? They had me process a second affidavit because it had to be done by the account holder. They never told me that! The service is terrible and I wish I could work with another insurance company and not ASURION!!! IT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...
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Product
Asurion Cell Phone Replacement
I didn't like
- Poor claim policies
- Customer service
BEWARE!! Do not ever pay for phone insurance through Asurion!! They are absolutely one of the worst companies I have EVER had the misfortune to deal with!! I owned an LG G4. Had it for several years with no problems but as phones tend to do it started to have issues...
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Asurion - Service was fine.
Broke the screen on my iPhone 6S Plus. Within 48 business hours, I had a replacement phone with a deductible of $199 (which was expected). The phone has a couple of dead pixels, so it's pretty clearly refurbished. I would expect a new phone from the cost of insurance, but it works without issue.
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Asurion - Very pissed.
Phone that my Moto x gen 2 with bamboo back, was replaced by a moto x refurbished phone that was a very distinct downgrade from my damaged phone. This is such a big ripoff, and to think I was *** enough to pay 99$. Your service sucks. The phone you sent is definitely a piece of ***. So much for customer satisfaction.
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i had insured the phone through Verizon (their add for receiving a replacement the very next day is SO DECEPTIVE!!! Buyer beware!) First, Asurion tells me my replacement is on backorder (which makes it sound new... Right?) So I checked Verizon & Motorola and strangely...
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Got a call from asurion...NO HELP!!! They took my deductible only to make me wait for a phone I need for work! Now they want me to spend more of my money to buy the phone at full retail to hopefully get reimbursed. I see how they handle customer accounts. I can't take...
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Same here.It took 3 replacement phones to get one that worked correctly. Then that screen cracked just holding it and they charged $89 to fix it. TWO DAYS later it cracked again. Called and was told there was nothing they could do because the $89 screen replacement was...
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Ordered a replacement phone.The claims process was fast as well as the shipping of the new phone. Unfortunately the replacement phone did not function properly right from the start. The touch screen would flicker on and off and the phone would not charge. I figured...
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I have had device protection with Asurion for over 3 years on my account, as well as I used to work for rogers and sold this to many of my customers. I finally have had to actually use the protection myself seeing as my phone recently took a trip through the washing...
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Product
Asurion Cell Phone Replacement
I liked
- Efficiency
- Customer service
I didn't like
- Not even the same device sent to me
- Defective device
- Refurbished device
I've been a sprint costumer for over 5 years..being charged 271.00 for 3 lines including ins on all three.. and have used Assurion a couple times with no problem.. my sons I phone 6 had an issue with screens popping off and it was due to a defect in phone and last in...
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After some discussion with their supervisor, we all agreed that it is still in Asurions hands, so I get transferred back to the prompts and finally another person. This one says we are going to send a different type of phone, same company, different and newer model,...
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