Product: Asurion Claim Clear all filters (0 of 79 reviews match)
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I called asurion to file a claim. First they tell me im not coverd. So I call Verizon to complain Verizon calls asuron and explained I had coverage. Then asurion says well the insurance adjuster must review your claim and it could take 72 hours. I ask what is it that...
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Anonymous
Mike

ha - we called for just a screen repair -- they shipped out a new phone and banged me 168.00 ded for it -- didnt ask for a new phone just the repair --- att worked with me -- ...

1.0
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Asurion Claim
#1287886
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First the chat agent lied to me by telling me that the only method to submit my claim was online when I specifically asked him if there was any other way to submit the required documentation, then he threatened me by saying he would report my claim to "security" in an...
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Asurion Claim
#1255712
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Asurion - Very bad

I had a bad experience because I do not understand the company's policy. I did not realize. everything is called program abuse with a first claim and now I have to pay for my device because they do not want to send me the Unbelievable mine wow
2.4
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Asurion Claim
#1241349
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Finally they give up and Asurion says they will pay me out. No money sent, Many calls later I am talking with the "PS" Supervisor. She says... Oh we will get that check processed and sent out priority. Another week, another call no check. Now I with the escalation...
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Asurion Claim
#1210642
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Sent them Dyson Vacumn they took 4 weeks to basically replace a battery ( that was on back order lol- Dysin states no such issue with batteries in back order).They sent it back broken and told me IT was working fine. Took them 2 days to “investigate” to tell me I need...
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Anonymous
Michelle North

They still have my vavuum. Last I heard they are trying to determine if they can VOID warrenty due to “sucking up” something that they feel damaged unit. Its a dyson items ne...

1.0
Product
Asurion Claim
#1147810
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I am ao upset if Sprint has another insurance company i would definitely go that way and not with asurion ive gotten false information since i started my claim ! It has been 5 days and i havent recieved my device or even a updatebon whats going on. Everytime i call...
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1.0
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Asurion Claim
#1135520
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I was concerned about my internet device so i took it to sprint and they checked it after they were done they said that it was fine that the only thing was that a signal light stopped working so they told me to call asurion to ask them for a replacement and they also...
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Asurion Claim
#1108156
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I immediately called Asurion and it took 5 days for them just to make another appointment time for a technician to come back. Every phone call with them is "can I put you on hold for a few minutes" and then they come back and say "someone will call you within 4 hours".
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Anonymous
Anonymous

Asurion is just another typical fraudulent business that scams people and could care less about actually helping people. *** Asurion

Product
Asurion Claim
#1095186
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I sent my computer in over a month ago after it was fried from a power station exploding and causing a massive power surge.I recorded my sending of the computer and all parts in it before it was shipped. After weeks of fighting with them to get any information, (and no...
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1.0
Product
Asurion Claim
#1074095
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I tried to submit the claim online, but it wouldn't verify my identity so it told me to call.I called and followed the agents instructions and emailed the info and waited. Two days later I called back and was told that the first agent told me the wrong thing and my...
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1.3
Product
Asurion Claim
I didn't like
  • Worst customer service
#1028168
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