Product: Asurion Claim Clear all filters (118 of 118 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Asurion - Shipment issue....i need my phone asap

1.0
Details
No i never got replacement i was told to go and get the phone from fedex office which was 15 miles far from me and when i got there they told me that sent back order as delivery was canceled by sender ,and it already one months and i still cant get phone
View full review
Review
#1711801 Review #1711801 is a subjective opinion of poster.
Service
Asurion Claim
Pros
  • No pros when takes more than 2 months to collect
Cons
  • Agents not empowered to solve problem
Reason of review
I lost a lot of work and couldnt make money and work because they never sent replacement they lie to me
Loss
$1900
Preferred solution
I need them send replacement overnight

Asurion - NEVER!!!

1.0
Details
Just say no. You will pay $9.00 per month and when your screen needs fixed, you will have to drive 1.5 hours away and wait 2 hours for the repair for a total of 5 hours of your life you will never get back. *****Better yet, they will schedule a mobile repair and cancel on you 3 times without any reason***** Lastly they offer you the total phone replacement which costs 200 dollars. Real sorry sir..... Nasty uncaring customer service
View full review
1 comment
diana s
#1775754

Same here, I am filing a complaint in my state. if in the US you can file in the state with the department that coverns cell.

I didnt think they had one anymore but they do.

you can also file a complaint with the FCC. Might as well cause them a little problem back for all your grief.

Review
#1703362 Review #1703362 is a subjective opinion of poster.
Service
Asurion Claim
Pros
  • Nasty
Cons
  • Offered service unavailable
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Asurion - Denied my claim to not replace!
Asurion - Denied my claim to not replace!

Update by user Nov 20

Still havent heard a word from them.

Original review posted by user Oct 21

I called in a claim for my new condition 50" tv; the spund was static and the far left screen had green/red color. Was on phone with claim rep who is telling me they have to have serial & model number to file a claim. I am explaining...
View full review
Review
#1685858 Review #1685858 is a subjective opinion of poster.
Service
Asurion Claim
Cons
  • Found a way to not pay claim
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • asurion review

Asurion in Los Angeles, California - Finish claim

3.3
Details
Asurion isn't accepting my mailing address.
View full review
Review
#1677168 Review #1677168 is a subjective opinion of poster.
Service
Asurion Claim
Reason of review
Poor customer service
Preferred solution
My phone sent to me.

As of 09/11 Asurion has done NOTHING

1.0
Details
As of 9/11 I have not heard from Asurion on resolving my issue with them even though they except my money each month. Infact I have a claim now on a MacBook Pro for battery and my screen is sowing random streaks and I sent the info back to them via down load and I haven't heard anything back about that either. Also issued a complaint to BBB and haven't heard from BBB or Asurion over that complaint either. Asurion just does whatever they want regarding claims all white taking your monthly payment to them while I don't get what I'm paying for. That is a SCAM!!!!!!!
View full review
Review
#1650811 Review #1650811 is a subjective opinion of poster.
Service
Asurion Claim
Cons
  • Are a con
Reason of review
Damaged or defective
Loss
$7500
Preferred solution
Deliver product or service ordered
Tags
  • Asurion Is No Assurance

Asurion - TV replacement is a SCAM on High-end TV's

1.2
Details
More than 2 weeks later after contacting Asurion they have just Dropped out of site. They have Not responded to my BBB complaint and just go on despite accepting my claim and still collecting my monthly payment. They are Scamming me!!!
View full review
Review
#1635644 Review #1635644 is a subjective opinion of poster.
Service
Asurion Claim
Pros
  • Good on small priced items
Cons
  • Do not honor there contract replacement products section
Reason of review
Warranty issue
Loss
$7500
Preferred solution
Deliver product or service ordered

Asurion - Worst company ever

1.2
Details
I have been trying to file a claim for over 7 hours. Their system is ridiculous and it takes you in circles. When I finally got a person on the phone I had missed the department that I needed to speak with by ten minutes. They gave me an alternate way to try to fix the problem, but again it's after hours so I have to wait until tomorrow. Unfortunately every time I have had to deal with this company this is what happens, there is always a problem. I will say that the representative that I was speaking with tonight was very nice and he was doing his best to help.
View full review
Review
#1633660 Review #1633660 is a subjective opinion of poster.
Service
Asurion Claim
Pros
  • Cant think of any
Cons
  • Asurion not flexible to needs of consumers
Reason of review
Filing a claim
Preferred solution
Take the claim as-is, I have two first names and both are legal.
1.0
Details
Lets face it asurian will never change this time i had an employee on the phone from assurant who actually got told by his supervisor to hang up due to him believing that i was being in so many words taken to the cleaners. If we all got together we could actually do...
View full review
Review
#1615322 Review #1615322 is a subjective opinion of poster.
Service
Asurion Claim
Pros
  • Dishonest employees
  • Nasty
Cons
  • Stated i never had insurance
  • Not fast and efficient
  • When i had proof
Reason of review
Complicated process, dishonest company all of them, accept assurant and apple
Loss
$589
Preferred solution
Price reduction
Tags
  • Asurion Is A Ripoff

Asurion - A/c refund taking forever

1.0
Details
The compressor quit working. on an insured general electric air conditioner Due to a medical condition I must have a/c especially in 90 plus degree weather. Thank God that I was able to borrow the money for a replacement and the weather has dropped into more tolerable temps. I could have had a heat stroke or worse muddling through the process of a claim and I am still waiting on an"E Refund " Yes I did inform them of my situation and that does not seem to matter I did buy the insurance on the second a/c unit. (Before the lengthy refund provess) but I will not purcase this insurance again
View full review
Review
#1610541 Review #1610541 is a subjective opinion of poster.
Service
Asurion Claim
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund

Contact Asurion Customer Service

Website:
www.asurion.com
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

Asurion Reviews

  1. 570 reviews
  2. 94 reviews
  3. 19 reviews
  4. 9 reviews
  5. 8 reviews
Asurion reviews

Asurion - Joke JOke Joke SCAM!

1.0
Details
Ive eaten 400+$ thanks a buch and i dont give a flats ***
View full review
Review
#1606602 Review #1606602 is a subjective opinion of poster.
Service
Asurion Claim
Pros
  • Thought of having insurance when i paid for it
Cons
  • Liars and a scam company
  • Asurion does not address online complaints
  • Tracking a claim and changing and appointment is a nightmare
Reason of review
All of the above
Loss
$250
Preferred solution
Full refund
Tags
  • Scam
  • Asurion Insurance Horrible