Product: Asurion Claim Clear all filters (0 of 82 reviews match)
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I completed the claim online, attached the form to a padded envelope that I taped up and they said I didn’t send the right item. I called, the woman realized they had it wrong said I would get a call back in two days. No one called me so i called back after a week....
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POOPoo2016
Prktt2000

Go to Costco, you will be satisfied, but dont abuse the return policy

Anonymous
Haha

Don't have to jump through hoops at best buy!!! Lmfao!

3.5
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Asurion Claim
#1359009
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I filed a claim I received my shipping label my device returned on August the 20th to your facility. On the 22nd of August I called to check the status of my claim was told that I would receive an email stating and status of my replacement. However now here it is the...
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3.3
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Asurion Claim
#1341142
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I called asurion to file a claim. First they tell me im not coverd. So I call Verizon to complain Verizon calls asuron and explained I had coverage. Then asurion says well the insurance adjuster must review your claim and it could take 72 hours. I ask what is it that...
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Anonymous
Mike

ha - we called for just a screen repair -- they shipped out a new phone and banged me 168.00 ded for it -- didnt ask for a new phone just the repair --- att worked with me -- ...

1.0
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Asurion Claim
#1287886
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Asurion - There 24 hr promise is a lie

I was promised to get my email response in 24 hrs of my claim so i can reply and get my phone quick but its been 48 hrs and nothing yet just more promises being broken! Im pissed!
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Asurion Claim
#1265195
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First the chat agent lied to me by telling me that the only method to submit my claim was online when I specifically asked him if there was any other way to submit the required documentation, then he threatened me by saying he would report my claim to "security" in an...
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Asurion Claim
#1255712
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Asurion - Very bad

I had a bad experience because I do not understand the company's policy. I did not realize. everything is called program abuse with a first claim and now I have to pay for my device because they do not want to send me the Unbelievable mine wow
2.9
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Asurion Claim
#1241349
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Finally they give up and Asurion says they will pay me out. No money sent, Many calls later I am talking with the "PS" Supervisor. She says... Oh we will get that check processed and sent out priority. Another week, another call no check. Now I with the escalation...
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Asurion Claim
#1210642
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Sent them Dyson Vacumn they took 4 weeks to basically replace a battery ( that was on back order lol- Dysin states no such issue with batteries in back order).They sent it back broken and told me IT was working fine. Took them 2 days to “investigate” to tell me I need...
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Anonymous
Michelle North

They still have my vavuum. Last I heard they are trying to determine if they can VOID warrenty due to “sucking up” something that they feel damaged unit. Its a dyson items ne...

1.0
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Asurion Claim
#1147810
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I am ao upset if Sprint has another insurance company i would definitely go that way and not with asurion ive gotten false information since i started my claim ! It has been 5 days and i havent recieved my device or even a updatebon whats going on. Everytime i call...
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1.0
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Asurion Claim
#1135520
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I was concerned about my internet device so i took it to sprint and they checked it after they were done they said that it was fine that the only thing was that a signal light stopped working so they told me to call asurion to ask them for a replacement and they also...
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Asurion Claim
#1108156
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