Product: Asurion Claim Clear all filters (75 of 75 reviews match)
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Sent them Dyson Vacumn they took 4 weeks to basically replace a battery ( that was on back order lol- Dysin states no such issue with batteries in back order).They sent it back broken and told me IT was working fine. Took them 2 days to “investigate” to tell me I need...
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Anonymous
Michelle North

They still have my vavuum. Last I heard they are trying to determine if they can VOID warrenty due to “sucking up” something that they feel damaged unit. Its a dyson items ne...

1.0
Product
Asurion Claim
#1147810
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I am ao upset if Sprint has another insurance company i would definitely go that way and not with asurion ive gotten false information since i started my claim ! It has been 5 days and i havent recieved my device or even a updatebon whats going on. Everytime i call...
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1.0
Product
Asurion Claim
#1135520
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I was concerned about my internet device so i took it to sprint and they checked it after they were done they said that it was fine that the only thing was that a signal light stopped working so they told me to call asurion to ask them for a replacement and they also...
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Asurion Claim
#1108156
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I immediately called Asurion and it took 5 days for them just to make another appointment time for a technician to come back. Every phone call with them is "can I put you on hold for a few minutes" and then they come back and say "someone will call you within 4 hours".
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Anonymous
Anonymous

Asurion is just another typical fraudulent business that scams people and could care less about actually helping people. *** Asurion

Product
Asurion Claim
#1095186
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I sent my computer in over a month ago after it was fried from a power station exploding and causing a massive power surge.I recorded my sending of the computer and all parts in it before it was shipped. After weeks of fighting with them to get any information, (and no...
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1.0
Product
Asurion Claim
#1074095
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I tried to submit the claim online, but it wouldn't verify my identity so it told me to call.I called and followed the agents instructions and emailed the info and waited. Two days later I called back and was told that the first agent told me the wrong thing and my...
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1.3
Product
Asurion Claim
I didn't like
  • Worst customer service
#1028168
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Direct TV contracts Asurion to assess the damage to the device and then, I guess, deem the product and or customer worthy of repair. I sent in my laptop, which was accidentally damaged by closing it while my mouse was on the keyboard. At least in my mind that is...
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1.0
Product
Asurion Claim
I didn't like
  • Worst cusotmer service
#1020871
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Do not let them fool you! Direct tv/at&t will talk you into getting the premiere protection plan and Asurion will not do the work to fix it. It is a money making scam!! I pay monthy for the plan(25 dollars), paid the fee and sent my tv in because the picture would...
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1.0
Product
Asurion Claim
#1009565
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Done two claims since December where by Asurion claim to have fixed the product when in fact they had done nothing. When I contacted them about it they had another excuse for not fixing it, they claimed it had an insect infestation, they filed a second claim and they...
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1.0
Product
Asurion Claim
I didn't like
  • Worst customer service
#1005481
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Dear Asurion: After reading reviews about your customer service and flat out rejecting claims I am certain a CLASS ACTION LAWSUIT would correct your unfair business practices.In my particular claim I submitted via your website the required documents for my MacBook Pro,...
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Product
Asurion Claim
#988401
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