Product: Asurion Claim Clear all filters (108 of 108 reviews match)
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To Whom It may concern, I have attempted several times to get a replacement phone, first I returned the phone for crack repair and some kind of way It got lost in transition. So, I filed a lost phone and got declined. I call and the service I received was pathetic and...
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Author
Service
Asurion Claim
Cons
  • Worst cusotmer service
  • Will not stand behind warranty
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1566566 is a subjective opinion of poster.
0 comments

Asurion - Sent a replacement phone with a duplicate IMEI number

After 5 days of waiting for my claim to "be approved", which is total BS, they sent my daughters replacement phone with a duplicate IMEI number and we are now on week 2 of trying to resolve this. Then after over an hour on the phone, they tried to tell me that it needed to be reviewed again for 24 hours. WTF. Let's hope on Tuesday she gets her phone. I have never had to deal with this. Executives where are you?
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Author
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Asurion Claim
Review #1560800 is a subjective opinion of poster.
Resolved
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I purchased a 2year Asurion protection plan from Walmart for an iPhone 6. After a year and half the phone began overheating and shutting off. I filed a claim and sent the phone to Asurion on May 3rd, they told me I'd have a refund in aprox 10 days. Today is June 14,...
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Author
Service
Asurion Claim
Reason of review
Warranty issue
Loss
$200
Preferred solution
Full refund
Review #1559550 is a subjective opinion of poster.
0 comments
My phone was stolen. I notified Asurion of this loss on Monday. I filled out all the information required on line. But that wasn't enough apparently. They were to send me an affidavit by email. It was said to me that this would take an hour to send?? Got it the next...
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Author
Service
Asurion Claim
Reason of review
Poor customer service
Loss
$9
Preferred solution
Deliver product or service ordered
Review #1546429 is a subjective opinion of poster.
1 comment
1.0
Details
November 2018. My son was doing homework and spilled his drink on thee laptop. After that it would not turn on. Filed a claim and sent it to Asurion. One day later they sent the computer back saying it was all fixed. Powered it on and within 24 hours is shut down and...
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Anonymous
#1687947

I was offered this insurance on a electronic purchase I made today at staples. I almost purchased it until the rep told me I would have to send in the item to Asurion for repa...

Author
Service
Asurion Claim
Cons
  • Way they are handling their warranty
  • Being lied to by customer service
Reason of review
Warranty issue
Loss
$344
Preferred solution
Full refund
Tags
  • Asurion Computer Warranty
Review #1534417 is a subjective opinion of poster.
0 comments

Asurion - Scammers of all time

1.9
Details
This people charge 239$ as a service fee for my phone over exchanging my phone.so basically they are getting an original phone and giving away a refurbished phone to the customer.
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Author
Service
Asurion Claim
Reason of review
Poor customer service
Review #1531252 is a subjective opinion of poster.
0 comments
I am covered by premier protection plan with directtv asurion is the insurance for this service I sent a piece of electronic equipment in to be repaired it was damaged beyond repair during shipping I contacted ups and file a claim ups said they were only responsible...
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Author
Service
Asurion Claim
Reason of review
Problems with payment
Review #1529159 is a subjective opinion of poster.
0 comments

Asurion - Absolutely absurd experience

1.0
Details
Have attempted to file a claim for THREE WEEKS, and have experienced complete non value add and incompetence.
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Author
Service
Asurion Claim
Review #1515007 is a subjective opinion of poster.
0 comments
1.0
Details
This company is a complete fraud! I purchased a baby monitor off of amazon and included the insurance plan provided by Asurion. When purchasing the insurance plan, it states "2 Year Baby Protection Plan from Asurion, LLC No deductibles or added cost. Parts, labor and...
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Author
Service
Asurion Claim
Reason of review
Not as described/ advertised
Loss
$165
Preferred solution
Full refund
Review #1511124 is a subjective opinion of poster.
0 comments

Asurion is no assurance!

1.0
Details
What a nightmare! I just need to cancel my service plan and have made several phone calls to Asurion. Every call is transferred from one dept. to another with all employees saying, "You need to send a written request to cancel" to which I have over a month ago. Unfortunately, the idiot reps give me different addresses! I want my money returned (2 payments made) and I will not send the third and last payment, due to my wish to CANCEL! Yet, last week I recv. in the mail (snail mail) to reminders to make a 3rd payment, WHAT?!! The next phone call is to any attorney!
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Author
Service
Asurion Claim
Reason of review
Poor customer service
Loss
$238
Preferred solution
Full refund
Tags
  • Asurion Is No Assurance
Review #1503654 is a subjective opinion of poster.