Product: Asurion Customer Care Clear all filters (97 of 97 reviews match)
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Asurion in Ellenville, New York - Phone insurance

I would like cell phone insurance
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Review
#1698329 Review #1698329 is a subjective opinion of poster.
Service
Asurion Customer Care
1.5
Details
You'd think paying insurance seperatly from your phone every month would ensure ease of use to be able to get a replacement. WRONG. Documents i filled out to file my claim were not to be filled out by me but i was never told the information, not once. Then, saurian...
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Review
#1671093 Review #1671093 is a subjective opinion of poster.
Service
Asurion Customer Care
Cons
  • Little info on how to file
  • Rude rude rude customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Asurion - Criminal company

1.0
Details
Your Company ripped me off for a meer 105.00 Can dollers. Im so pissed of at Kentucy fried.. You people pissed off the wrong group of peeps. Give me my100.00 bucks back u *** NOW!!!!!!!! Scammers,Theifs and rape *** Ninja Ninja Ninja Ninja
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Review
#1653413 Review #1653413 is a subjective opinion of poster.
Service
Asurion Customer Care
Pros
  • Tracking of repair process
Cons
  • Getting ripped off with them sending me an old phone
  • Rip off artist
Reason of review
Poor customer service
Loss
$105
Preferred solution
Full refund
Tags
  • Fraudulent offers

Asurion - Rude and useless

1.0
Details
Stephanie over the phone was useless in figuring out where my technician was, they accepted my deductible plus 10 months of warranty payments only to not show up when they said they would and they made me jump through hoops to order a part they were responsible for replacing! I highlighted the inconvenience to Stephanie, the woman on the phone who proceeded to do a mocking boohoo, transferred me to her manager and when I said I’d like to file a complaint was hung up on, trashy company with trash employees
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Review
#1641342 Review #1641342 is a subjective opinion of poster.
Service
Asurion Customer Care
Cons
  • Unreliable
Reason of review
Poor customer service
Loss
$179
Preferred solution
Full refund

Asurion in Elgin, Illinois - No one to answer questions

1.5
Details
Have a $0 deductible plan, but still showed a deductible for a simple repair. System wouldn't work to show me a place to repair it locally (I live in a Metropolitan area) but only gave the option of mailing my phone in. Chatbot is garbage and the customer service reps aren't equipped to really solve problems or explain what's happening.
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Review
#1635358 Review #1635358 is a subjective opinion of poster.
Service
Asurion Customer Care
Reason of review
Poor customer service

Asurion in Smyrna, Georgia - Fraudulent Charge

1.0
Details
When checking my bank account I found that I had a $199 charge from this company I have never heard of. I don’t use this company, nor do I use Verizon wireless. I called and spoke with multiple adjuster that told me it would take 7-10 business days to have my money refunded because they were waiting for the device to be returned! I very patiently told them it wasn’t me that made the charge/claim so why would I have to wait until the item was returned. They were extremely rude and treated my as though I was in the wrong! Reading these reviews are kind of scary! How is it that soooo many people are having the same problem? Absolutely ridiculous !!!!
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Review
#1633243 Review #1633243 is a subjective opinion of poster.
Service
Asurion Customer Care
Cons
  • Denying claims
  • Customer service and getting screwed
Reason of review
Poor customer service
Loss
$199
Preferred solution
Full refund
Tags
  • cell phone insurance fraud
  • Fraudulent Cell Phone Insurance

Asurion - Horrible

1.0
Details
Had hung up on 3 times out 4. No supervisors or managers. Only name provided is the 1st name and no agent id numbers. Got some personal advises such as go replace your screen in the mall for 1/2 price. Take your kids to laburary or an attitude from a double agent which is both supervisor and manager. Wasted 3 hours of my life trying to get broken screen replaced.
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Review
#1631251 Review #1631251 is a subjective opinion of poster.
Service
Asurion Customer Care
Cons
  • Impossible to get a human misled everything late and slow
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Scam
1.0
Details
Well im on my 3rd phone.3 different models.I would have to turn my wifi off at home and work to be able to get on line.It continually ran up my data.So ofcourse verizon wanted more money for extra data.Is it a scam Verizon and Assurion have conjured up together.I have...
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Review
#1628084 Review #1628084 is a subjective opinion of poster.
Service
Asurion Customer Care
Pros
  • You get a replacement phone the next business day
Cons
  • Asurion does not address online complaints
  • Getting a used reconditioned phone as replacement
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Worst Customer Service Of My Life

Asurion - Pissed, treated like a idiot

1.0
Details
Not only was i placed on multiple holds but was repeativly treated like a idiot by the rep due to there inferior phones. The rep sounded muffled and was extremly hard to hear. Extremly dissapointed in not only the reps behavior but in the company as *** 10 days till i see my new phone. #what a joke
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Review
#1585302 Review #1585302 is a subjective opinion of poster.
Service
Asurion Customer Care
Cons
  • Belittling
  • Crappy communication system
  • Worst customer service ever
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Asurion Customer Service

Website:
www.asurion.com
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

Asurion Reviews

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  5. 8 reviews
Asurion reviews

Asurion - Horrible

1.0
Details
Horrific Customer service. Bad attitudes. I will never deal with company again.
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Review
#1574088 Review #1574088 is a subjective opinion of poster.
Service
Asurion Customer Care
Cons
  • Supervisors doublespeak
  • Will not stand behind warranty
  • Disregard for inconvenience
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund