So far, I have been required to submit documentation 3 times! They make you print out a blank form and write in the identical information you completed online, then scan the document and upload it or fax it to them.
You should be given the option to sign a completed form using a touch screen, or at least have the printed document completed with the information provided.
Their website is cumbersom. Customer service was clueless as to why I was calling them in response to an email I received from them instructing me to do so.
Product or Service Mentioned: Asurion Customer Care.
Reason of review: Poor customer service.