Product: Asurion Electronics Claim Clear all filters (17 of 17 reviews match)
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Asurion - Product Care Plan my ***

1.7
Details
Asurion - Product Care Plan my ***
Let's see, to start after always buying the so called care plans at Walmart that cover cracks, drops, and spills told " we don't cover that," when filling a claim. Then lied to about being refunded. Said show proof of purchase then ok it's approved and on way to you. Only to be told 2 weeks later I have to dispose of product now and prove it. Customer service can't even find terms and conditions for THEIR policy. *** one today actually tried to give me square trades as theirs. They don't keep records of transcripts. Just a scam. Worse part Google agrees.
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#1583086 Review #1583086 is a subjective opinion of poster.
Service
Asurion Electronics Claim
Pros
  • Profit of consumers loss
Cons
  • Not good with terms and conditions
  • Proof of purchase or proof of disposal
  • Did not solve my issue
Reason of review
Protection plans not honored and terms changed. claims are not handle with customers in focus but rather the profit of money by company.
Loss
$210
Preferred solution
Let the company propose a solution
Tags
  • Assurion Is A Scam
  • Walmart Care Plans
1.1
Details
Bought one year warranty for it DID NOT REALIZE IT WAS ASURION. Mower broke have been lied to from them for 2 weeks on getting mower fixed. Ben a supervisor tried to tell us warranty will not take effect till 2020. When warranty from mower is done. Found out no it is...
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#1546583 Review #1546583 is a subjective opinion of poster.
Service
Asurion Electronics Claim
Reason of review
Order processing issue

Asurion in Stockton, California - Fridge claim

1.0
Details
I called Asurian and filed a claim for my Maytag refrigerator on January 11th 2019. After 2 technicians and 4 claims for the fridge freezing everything the 2nd technician stated that my compressor is going out. So now the freezer won't freeze. They want to try and replace the compressor which between the parts and labor is just as much as a new fridge. I've talked to 3 different managers at Asurion. Everyone keeps apologizing butto this day im still waiting for my appliance to be repaired. Im getting a lawyer because this is false advertisement.
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#1481877 Review #1481877 is a subjective opinion of poster.
Service
Asurion Electronics Claim
Reason of review
Order processing issue

Asurion in Statesboro, Georgia - Claim

1.9
Details
Cracked screen tablet . Need claim for it.
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#1426367 Review #1426367 is a subjective opinion of poster.
Service
Asurion Electronics Claim
Get a email 5 days later from asurion stating tge tv couldnt be repaired. But!!! Choose your replacement tv, and a bonus, you only get 30 minutes to choose.... seriously .... looked at the replacement tv and all were way below in specs than my tv. None of them were...
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#1403942 Review #1403942 is a subjective opinion of poster.
Service
Asurion Electronics Claim
Reason of review
Poor customer service
They schedule the appointment with the service center and then the service center cancels and refuses to come out because they say there is nothing else that they can do and then Asurion tells me that the service people have to come out to declare the Refrigerator a...
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#1381990 Review #1381990 is a subjective opinion of poster.
Service
Asurion Electronics Claim
Reason of review
Poor customer service
1.0
Details

Update by user Nov 13, 2018

got them every receipt requested. the last being a copy of the transaction from the Walmart system.

it showed date last 4 of the CCARD used.

the TV details and the 64.00 that was for the ASSurion extended warranty. the reply was that it wasnt for the TV in question, i...

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#1372543 Review #1372543 is a subjective opinion of poster.
Service
Asurion Electronics Claim
Cons
  • Would not honor the contract
Reason of review
Order processing issue
1.0
Details
Bought a warranty on my fridge and washer dryer . My ice maker quit and they make u give through so many hoops to try to get your claim it's not worth it. If you buy a warranty from them you better read the fine print and document everything. I'm still in the process...
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#1365448 Review #1365448 is a subjective opinion of poster.
Service
Asurion Electronics Claim
Reason of review
Poor customer service

Asurion in Orlando, Florida - I shipped my tv a month ago and haven't heard anything yet

I made a claim in July still haven't received my tv back
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#1358020 Review #1358020 is a subjective opinion of poster.
Service
Asurion Electronics Claim
Reason of review
Order processing issue

Contact Asurion Customer Service

Website:
www.asurion.com
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

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Asurion - Lg refigerator

1.0
Details
All started on 7/17/18 lg ref stopped cooling short story 7 weeks later numerous calls everybody was sorry but got one person after main one was ebony she would always call while i was at work told her number of times to call after 3 p.m. couldn't do take nothing but *** bought this warranty from home depot sorry but will never buy anything from them using *** poor third party company
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#1350710 Review #1350710 is a subjective opinion of poster.
Service
Asurion Electronics Claim
Reason of review
Poor customer service