Sayreville, New Jersey
Not resolved

I Received a Replacement iPhone that Apple confirmed was not made with Apple parts. Apple could not help me with the problems I had with the replacement phone that Asurion sent me because it had been refurbished with parts that Apple did not make.

I sent Asurion an original Apple product and received a fake iPhone. I am very dissatisfied with Asurion and I want people to know what they are getting when they purchase insurance from Asurion. When you call Asurion they give you the run around. Their customer service is terrible.

I paid $9.95 a month for three years and got a fake phone in return.

It is not worth it. Look for a better company.

Product or Service Mentioned: Asurion Replacement.

Reason of review: Bad quality.

Monetary Loss: $320.

Preferred solution: Full refund.

Asurion Cons: You are better off with no insurance.

  • Asurion Fake Replacements
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The same thing happened to me, unfortunately I didn’t find out til a year later when I took my phone IPhone 6 to get battery replacement and they said it was a fake iPhone and wouldn’t replace it. My Oringianl phone was purchased through Verizon.Pissed alsoJudi Haase


This is a fake company do not go if they provide you insurance through Asurion for iphone always make sure you have apple care.


This is great. I spent over an hour on the phone with the human dial tomes at Assurion and pray that the new 6s they are sending is a factory new, not a refurbished product. Then again it would be icing on the cake given the ability of them to demean those who choose to file claims.

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