Little Rock, Arkansas
Not resolved

Update by user Aug 18, 2016

This aftermarket warranty provider doesn't provide what their contract calls for them to. Do not buy their product from Walmart, it is a waste of money.

Original review posted by user Aug 17, 2016

I purchased a Snapper gas mower from Walmart with a 3 year service plan through Asurion. When the mower needed repairs after one year I spent nearly 3 weeks even getting Asurion to act at all; then they refused to pay for the repairs to the mower (repair of a defective carburetor) stating it had to be due to bad gas which they didn't cover despite the coverage saying it paid for all repairs except such things as blade replacement or cleaning filters or plug replacement.

This repair was not in a user maintenance scope and should have been covered.

Do not purchase the Walmart service plan, it is a scam to get money from you. They will not honor their commitment under the contract terms.

Product or Service Mentioned: Asurion Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $92.

Preferred solution: Full refund.

Asurion Cons: Run around games i was given, Non- caring customer service, Failure to deliver according to their contract, Being lied to, Fraudulent charge.

  • Rip-Off
  • asurion review
  • People Scamming
  • Walmart Service Plan
  • Assurion Covered Repairs
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