I stumbled across this website today as I was doing research on the company I am employed by, yes thats right, I work for Asurion and have for sometime.
Not that there aren't things I wouldn't change about Asurion, and some of the regulations that are placed upon its CSR's, but for the most part we all try to do our best to provide the best possible customer care for the subscripers to our clients.
Again, that's right, I work for Asurion, not AT&T or Sprint/Nextel or anyone else, Asurion, and so the information that we provide to you is from decisions that were not made by our directors but rather the director's of the companies whose clients we assist.
I'm not sure if there are many more places where you can get a replacement phone for a $50-125 deductible, when YOU are the one who left it on the roof of the car and drove off, YOU are the one who went into the bathroom with your phone and dropped it into the toilet, YOU are the one who decided to play tag with your dog and your phone's screen got busted in the meantime. That's what you pay the insurance for.
Yes, we do sometimes send out remanufactored phones, but please don't let the stores lie to you some of the phones they are selling to you for hundreds of dollars may not be in any better shape, they know they've had complaints about that phone from other customer's but they are STILL going to sell it to you, and you know what? YOU are going to buy it!
Please take these words into consideration the next time YOU do something to your phone (whether you want to admit it or not) and call into Asurion screaming at the man or woman who just happens to have gone into Auto-In at that point.
All I'm trying to do is make a living just like everyone else!