I have purchased cell phones through Verizon Wireless and have purchased the Asurion insurance on several of my phones. I purchased a new Iphone 4 in February.
I ended up getting the phone into the washing machine. I have insurance this will be great! Wrong. I filed a claim and I had to pay $199.00 for the replacement phone.
(I paid $299)originally. The phone arrives, but it is defective. The lower right hand corner of the screen has a darkened area. I show it to the verizon store as I was told to do by Asurion.
I also let them know there was no packaging material around the iphone box. Just the Iphone box moving all around in there. They agreed to send me another phone. I got the next phone, a refurbished one.
Seems to be fine. I get a letter in April stating that I have used up my 2 claims in a 1 year period. I called them 05/11 and left a message with assurance I would be called back. Never called back.
I called again 06/07 and spoke to "Susan". She stated the insurance plan follows the phone number and not the phone. I had my blackberry which I previously owned replaced last May of 2010. I argued, but they are different phones, I had a $199.00 deductible to pay to get my iphone replacement.
REfused to do anything for me but to reiterate that the policy follows the phone number and not the phone itself. This is ***. This is the most ridiculous thing I have ever heard. Have many other people been screwed by Asurion?
Product or Service Mentioned: Asurion Cell Phone Insurance.