My husband broke his phone July 31st of this year. Ok his bad, luckily we pay for insurance(unluckily) So they sent charged us the 99$ for a NEW phone.
We got the phone the next day, BROKEN!!! I called and got a "new" phone. I sent back both the broken phones and they want to tell me that I didn't send one back and charge me 355$!!! I don't have their broken *** phone.
The second replacement they sent us broke in 2 weeks. Went to Verizon for a new one this time. How dare they tell me I didn't send back their SHI**Y *** phones. I canceled the card and hopefully the money doesn't come out of our account.
I no longer have them for insurance on my phone because I would rather pay FULL PRICE for a new phone than to work with them ever again!! EXTREMELY PISSED!!!!!!!!!!!!
Product or Service Mentioned: Asurion Replacement.
Monetary Loss: $454.