I sent my niece (who is also my caregiver, I am disabled) to T-mobile to upgrade her phone. She ended up getting the Mytouch 4G.
When I saw the phone I said thats a really nice phone, did you insure it? She said she hadn't. So I called right away and put insurance on it. Well the same day she went christmas shopping & someone stole the phone from her at the mall.
We called T-mobile and they suspended the line. They also told us to get a police report then call Asurion, so we did. An Asurion rep took the information then told us to check status at phoneclaim.com 7 that we had a $130 ded. & they will ship us the phone we couldn't get it at the original store.
I checked online a couple of days later, it was denied. I called them they said it wasnot insured at the time it was stolen, that Tmobile must not have insured it . I called tmobile they said the phone was insured at 7:47 & we called to have the line suspended at 9:50, so I told Asurion that,so then they said it was broken. They said on 12-5 we called it in as broke, but we didn't it was an Internet prob not phone.T-mobile agreed with us.
I said check the phone bill there were calls on it from 12-5 to 12-9 when it was stolen. They said they would get back to me after they re-investigate. Now they call and tell me that because she didn't make any calls that morning that the phone must have been broke so they will not honor the warranty. This is nothing but a scam.
These people changed their reason for not honoring it over & over & over again. Now my caregiver ahs been without a phone for over a week. I find it very disgusting & wrong for these people to scam people like this.
If there is anyway you can help me with this matter. Please contact me
Monetary Loss: $449.