Durham, North Carolina
Not resolved

I filed a claim with Asurion for losing a phone and they denied the claim mentioning that the IMEI number for my new phone was not updated. I refiled a claim with them again providing all the documentation, updating the IMEI with ATT and proof of purchase for the device.

Now i got a response from them mentioning the claim was denied due to program abuse. How can someone possibly abuse a program for their first claim? This is all insane.

Why doesn't they refund our insurance premium saying that we abused your program?? I am very frustrated and will definitely file a law suit against them..

Reason of review: Poor customer service.

Asurion Cons: Poor customer service, No return calls, Being lied to, Phone service.

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