Product: Asurion Part Replacement Clear all filters (3 of 3 reviews match)
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1.0
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Absolute garbage. Cracked my screen and wanted it replaced. Telus tells me they don't provide insurance themselves, rather, it is handled by Asurion. I call Asurikn and they are more than happy to send out a new phone for $250. My phone works fine, so I'm not terribly...
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#1710831 Review #1710831 is a subjective opinion of poster.
Service
Asurion Part Replacement
Reason of review
Order processing issue

Asurion in Glens Falls, New York - Took two weeks to order part

1.6
Details
I filed a claim with them on 8/4 to repair my cracked phone screen. They decided to just never order the part needed to fix it until after cancelling two repair appointments on me. To make matters worse, they lied to me about why they cancelled my appointment each time, it wasn't until calling to reschedule for the second time that they told me the part was never ordered. They waited until 8/11 to order the part, and I have to wait nearly a week after that to get it fixed. Horrible customer service. Horrible business practices. Avoid at all costs.
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#1622007 Review #1622007 is a subjective opinion of poster.
Service
Asurion Part Replacement
2.3
Details
So, my old phone takes a dump on me and I need a new one that day. Unfortunately my only option at that time for android was a samsung galaxy S8+. This was at the time where curved screens were very new and I was not for it. The seller assured my the "gorilla glass"...
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#1533467 Review #1533467 is a subjective opinion of poster.
Service
Asurion Part Replacement
Reason of review
Bad quality

Contact Asurion Customer Service

Website:
www.asurion.com
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

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