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Verified Reviewer
1.5
Details
I insured (or so I thought) my wife's MOTO phone with Asurion. After 2 years of trouble-free usage, she dropped it on a carpeted floor and it stopped working. Aha! No problem! I have insurance--- $15/mo-for-2-years insurance. Well, no, of course not. Why on Earth would...
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Review
#1740711 Review #1740711 is a subjective opinion of poster.
Product
Asurion Protection Plan
Pros
  • Website to submit claim is easy
  • Customer service seemed nice enough
Cons
  • Not fixing product
Reason of review
Warranty issue
Loss
$360
Preferred solution
Let the company propose a solution
Tags
  • Insurance that doesn t insure
  • won t fix it
  • We don t fix Moto phones Whoopss

Don't plan on them replacing a lemon | Asurion in Spring Hill, Florida

1.0
Details
My Refrigerator has stopped cooling 8 times, they have repaired it one way or another a minimum of 6 times, I've made 6 claims though them and 2 through LG directly as requested by them. They told me if it happens 4 times they would replace it, we are way past that.
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Review
#1727343 Review #1727343 is a subjective opinion of poster.
Product
Asurion Protection Plan

AVOID AT ALL COSTS | Asurion

2.5
Details
we are still going thru a warranty claim for portable dvd players for almost 2 years now. each time they claim to not have a copy of the receipt, then no copy of the claim then not receiving the items. they then claim we received the checks. They issued the same check 2x and still are now denying the claim again. AWFUL WORST SERVICE.
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Review
#1710641 Review #1710641 is a subjective opinion of poster.
Product
Asurion Protection Plan
Pros
  • Cheap cost of warranty
Cons
  • Alwasys requesting same info for a new claim number for ea call
  • Customer service unhelpful
  • When i had proof
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund
Tags
  • Waste of money

THIS COMPANY DOES NOT DELIVER WHAT IT PROMISES | Asurion

I BOUGHT A COUNTYLINE 40 TON LOG SPLITTER. PUT A TWO YEAR EXTENDED WARRANTY BY ASURION. THEY STILL HAVE NOT CALLED BACK. IT HAS BEEN 3 WEEKS. I SENT THIS UNIT OUT ON MY OWN TO BE REPAIRED AND AM PAYING FOR IT MYSELF. *** ON ASURION.
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Review
#1670357 Review #1670357 is a subjective opinion of poster.
Product
Asurion Protection Plan
Reason of review
Warranty issue
Loss
$500
Preferred solution
PAY FOR MY REPAIRS

Simpson | Asurion

1.0
Details
I bought a power washer protection plan for $100 They didn't was responsible to fix my power washer i send them the invoice and never send me the refund Of $275 Don't buy protection plan from home depot they aren't responsible. Jose Pereira
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Review
#1662121 Review #1662121 is a subjective opinion of poster.
Product
Asurion Protection Plan
Pros
  • Felicia
Cons
  • All i get is excuses
  • Asurion
Reason of review
Poor customer service
Loss
$275
Preferred solution
Full refund

Worst service ever | Asurion

1.0
Details
I had a claim through directv's premier protection plan for a home computer. When it was determined that it was not repairable, they sent me a refurbished unit. That would have been nice, but the unit they sent was damaged. They have been insisting that i damaged it. This is totally untrue, and i have been fighting with them for months. Absolutely nobody will listen to reason, so i am stuck without a computer - and have been called a liar by them. I will NEVER consider purchasing any plan through asurion again.
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Review
#1658594 Review #1658594 is a subjective opinion of poster.
Product
Asurion Protection Plan
Cons
  • Company policies are customer unfriendly
  • No attempt to stand by their product
  • Disinterested customer service agents
Reason of review
Poor customer service
Loss
$700
Preferred solution
Deliver product or service ordered
Tags
  • Asurion Computer Warranty

Terrible experience | Asurion in Los Angeles, California

1.0
Details
Assurion switched me to Total mobile protection - well it is not. it only covers certain slots and does not have a time frame to reset. Spoke to a customer service rep KP who was the most rude and unfriendly person I have ever spoke to. I have a large cell phone plan - over 7 lines - and they claim to provide coverage but have left me to buy replacements for two phones costing over $1500. This is not total mobile protection. It is a fraud.
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Review
#1579217 Review #1579217 is a subjective opinion of poster.
Product
Asurion Protection Plan

No repair for my refrigeration after 20 days - appointment is constantly pushed out | Asurion

1.0
Details
Reported problem on March 7. My service # is 112386419 Repair tech replaced control board on March 14. Did not fix the problem. Compressor ordered. As of March 27, no response from case managers or repair organization. who I repeatedly called for updates. I have engaged Home Depot appliance manager, Asst Manager, and store Manager, who get the same runaround. Acurion apparently, or intentionally, have no escalation procedure. My wife is diabetic and I need refrigeration for her medicine, I was forced to buy a mini-refrigerator. No calls, or human interface except for initial Acurion contact who express sympathy and route my call to a voice mail.
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Review
#1501301 Review #1501301 is a subjective opinion of poster.
Product
Asurion Protection Plan
Pros
  • Front line people tried to be helpful
Cons
  • Sedonya - escalation department
  • Asurion
Reason of review
Poor customer service
Loss
$2700
Preferred solution
I want my refrigerator repaired and reimbursement for min-frig purchase and food loss
Tags
  • Asurion Customer Service
1.0
Details
After the first year the electronics failed again and we called only to find out that the manufactures warranty had expired and that we needed to go through the extended warranty. When I called to get the dishwasher fixed again I was informed that I only had 4 years...
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Review
#1481160 Review #1481160 is a subjective opinion of poster.
Product
Asurion Protection Plan
Reason of review
Warranty issue
Loss
$1200

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I purchased a computer from Amazon last April and the protection plan they offered was through Asurion. I work for a store that sells computers and other tech items, so I'm familiar with the company and how the plans work. This is why I purchased it in the first place....
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2 comments
Anonymous
#1632289

Thank you, I will not purchase Asurion Protection Plan. Amazon needs to get a Protection Company that works for the customers.

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Review
#1433605 Review #1433605 is a subjective opinion of poster.
Product
Asurion Protection Plan
Pros
  • One of the customer service reps i worked with
Cons
  • It seems like it is all about the money to company
Reason of review
Poor customer service
Loss
$210
Preferred solution
Full refund