Product: Asurion Replacement Clear all filters (59 of 59 reviews match)
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Asurion - Sucked

1.0
Details
I order a replacement phone for my daughter they sent me a phone that had a sim card for another number that was not mine So instead of them send me another right away I have to wait until Monday to receive my phone mind u I called them Thursday evening and I have to wait to the 22nd to receive my phone and they don't care I'm sick of it all god I hate dealing with these guys!!!
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Asurion Replacement
Review #1518549 is a subjective opinion of poster.
0 comments
I received a Nextbook when my Samsung Tab (purchased at Walmart in June of 2018) screen broke in 2018 and I filed a claim with Asurion. I thought I would receive a Samsung that was comparable to what I had originally purchased. However I was only given an option of...
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Asurion Replacement
Cons
  • Anything involved with warranty replacements
Reason of review
Happy I finally can tell your company that you provide *** replacements!
Review #1512544 is a subjective opinion of poster.
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Asurion - This 2 Yr Replacement 025-049 . It does not works as promised.

1.3
Details
We got a Bathroom Heater Fan in 01/20/2018 and the Replacement 025-049. Heater stopped work 01/01/2019. I called to the Asurion Team , got a claim number, send them all documents that was needed. At last 02/07/19 I got E-mail with Get my pre-paid shipping label , that said :We'll send your reimbursement no later than 72 hours after we confirm receipt of your product. I send the heater the same day, but since did not get anything from the team, but UPS confirmed that item was delivered 02/11/19 and today it is 02/14/2019. Besides the store Farm & Fleet to not sales those items, and the heaters are now much expensive - so the replacements money much less the price a new item.Do not buy this protection from this company! 02/14/2019 Bella Dreyzin
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Asurion Replacement
Review #1471734 is a subjective opinion of poster.
0 comments
1.0
Details
My daughter’s phone is stolen in the morning of 1/18/19 – probably around 9:45. Her backpack is slashed on the subway and someone has taken the phone. I call Verizon to report the phone as stolen the same day, 1/18. Verizon transfers my call to Asurion – where the...
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Author
Service
Asurion Replacement
Cons
  • Claim denied - asurion will not tell me why
Reason of review
Poor customer service
Loss
$1150
Preferred solution
Let the company propose a solution
Review #1466742 is a subjective opinion of poster.
Resolved
1 comment
1.0
Details
Well, Where do I start?! I contacted this *** company back on 12/7 after filing a claim for an apple 6plus iphone. Was sent one the next day, BUT the screen was not working and malfunctioning so i could not even get into the phone. I called them, they apologized and...
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Anonymous
#1614710

Another example of my reasoning behind never owning any cellular device. I'm too old and irritable to take on any more problems, issues, or expenses. I don't have enough time ...

Author
Location
Nashville, Tennessee
Service
Asurion Replacement
Cons
  • Being lied to by customer service
  • Unfair claim resolution
  • Difficult to contact
Reason of review
Poor customer service
Loss
$149
Preferred solution
I want my $149 back and all the money already paid to Asurion for past 4 years. JUNK
Tags
Review #1426523 is a subjective opinion of poster.
3 comments
1.0
Details
I Received a Replacement iPhone that Apple confirmed was not made with Apple parts. Apple could not help me with the problems I had with the replacement phone that Asurion sent me because it had been refurbished with parts that Apple did not make. I sent Asurion an...
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Anonymous
#1498310

The same thing happened to me, unfortunately I didn’t find out til a year later when I took my phone IPhone 6 to get battery replacement and they said it was a fake iPhone and...

Author
Location
Sayreville, New Jersey
Service
Asurion Replacement
Cons
  • You are better off with no insurance
Reason of review
Bad quality
Loss
$320
Preferred solution
Full refund
Review #822522 is a subjective opinion of poster.
0 comments

Asurion Replacement Review

1.3
Details
Terrible terrible. Pay fortune for insurance. Then broken phone been 5 days. After lengthy call have get papers emailed to me then upload them back with Id wait 24 hours for review. Then was told never got papers must of uploaded wrong. Had to start over with claim. And if and when approved still $200 for refinished replacement. Waste $$$ ever month
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Author
Location
New York, New York
Service
Asurion Replacement
Reason of review
Problems with payment
Review #819300 is a subjective opinion of poster.
0 comments
We have dealt with Asurion twice now. Both times has been an extreme hassle! Husband bought an expensive water proof, drop proof, dust proof phone and got insurance on it. It was damaged, so we filed a claim. Asurion told us the phone was out of date (we had only had...
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Author
Location
Lower Lake, California
Service
Asurion Replacement
Reason of review
Not as described/ advertised
Review #706460 is a subjective opinion of poster.
0 comments
Today is DAY four of trying to get a replacement phone mailed. I am primary on the acct. I have faxed I.D., Affidavit as required. Today I faxed the affidavit for the THIRD time, because the information my son received was that Asurion was missing the faxed...
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Author
Location
Evanston, Wyoming
Service
Asurion Replacement
Pros
  • Leon
  • Leonrep who helped me
Cons
  • Paying excessively for deductibles
Reason of review
Order processing issue
Preferred solution
Train your people better in what they say to customers. With better communication,k this could have been handled correctly by Day 2. It is pathetic that it took til day 4 to clarify what was the problem! Please have a supervisor call me to discuss this.
Review #703473 is a subjective opinion of poster.
0 comments
1.0
Details
Simply trying to get screen replaced for 2 month old Samsung Galaxy s6 Edge. (1) Rep never allowed me to select that option - can't help??? (2) Sent first refurbished cell - voodo posession of technology on phone /cell not usuable (3) Rep tells me can't begin...
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Author
Location
Port Orange, Florida
Service
Asurion Replacement
Cons
  • Unfair claim resolution
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Review #694949 is a subjective opinion of poster.