Product: Asurion Replacement Clear all filters (54 of 54 reviews match)
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I Received a Replacement iPhone that Apple confirmed was not made with Apple parts. Apple could not help me with the problems I had with the replacement phone that Asurion sent me because it had been refurbished with parts that Apple did not make. I sent Asurion an...
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Anonymous
birbal

This is a fake company do not go if they provide you insurance through Asurion for iphone always make sure you have apple care.

Anonymous
Anonymous

This is great. I spent over an hour on the phone with the human dial tomes at Assurion and pray that the new 6s they are sending is a factory new, not a refurbished product. ...

1.0
Product
Asurion Replacement
I didn't like
  • You are better off with no insurance
#822522
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Asurion Replacement Review

Terrible terrible. Pay fortune for insurance. Then broken phone been 5 days. After lengthy call have get papers emailed to me then upload them back with Id wait 24 hours for review. Then was told never got papers must of uploaded wrong. Had to start over with claim. And if and when approved still $200 for refinished replacement. Waste $$$ ever month
1.3
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website
Product
Asurion Replacement
#819300
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We have dealt with Asurion twice now. Both times has been an extreme hassle! Husband bought an expensive water proof, drop proof, dust proof phone and got insurance on it. It was damaged, so we filed a claim. Asurion told us the phone was out of date (we had only had...
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Lower Lake, California
Product
Asurion Replacement
#706460
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Today is DAY four of trying to get a replacement phone mailed. I am primary on the acct. I have faxed I.D., Affidavit as required. Today I faxed the affidavit for the THIRD time, because the information my son received was that Asurion was missing the faxed...
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Evanston, Wyoming
Product
Asurion Replacement
I liked
  • Leonrep who helped me
  • Leon
I didn't like
  • Paying excessively for deductibles
#703473
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Simply trying to get screen replaced for 2 month old Samsung Galaxy s6 Edge. (1) Rep never allowed me to select that option - can't help??? (2) Sent first refurbished cell - voodo posession of technology on phone /cell not usuable (3) Rep tells me can't begin...
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1.0
Product
Asurion Replacement
I didn't like
  • Unfair claim resolution
#694949
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I filed a claim to have my replacement I-phone 6 sent to me on a Wed night. According to Fedex and Asurion, my phone left the FEDex shipping facility the next day on Thursday from Fort Worth, TX and was supposed to arrive "Overnight" as Asurion claims on their website...
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1.0
Product
Asurion Replacement
I didn't like
  • Penalize for their mistake
#692294
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Had a problem with my phone, so contacted Asurion for a replacement. After uploading a claim form and a picture ID, I waited for my "immediate email" from them that never came. OK, no big deal. Then got back on their website and did it again. This time it did work....
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Product
Asurion Replacement
#675979
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I have always had Asurion on my duaghters phones. Two phones, paid Asurion every month for well over 6 years. Never once had a claim. My daughter dropped her iphone 5s 16 gb in water. I filed a claim. My CONTRACT says my monthey payment is $9. And my deductible is...
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1.0
Product
Asurion Replacement
#675565
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Paid $99 for 2-yr insurance plan with $45 deductible. Dropped phone and cracked the screen. Called Asurion and filed claim. Was told they would send me a shipping label and would replace the phone. Although all this was done promptly, I'm now being told they have NO...
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Product
Asurion Replacement
#616574
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I submitted to my ans supporting documents dozens of times. I called the company probably hundreds of times. Most of the time you cannot get a human on the line. The best you can do is have them transfer you to AT&T where you can get a human on the phone, but they...
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1.5
Product
Asurion Replacement
I didn't like
  • Being hung up on
  • I am reporting your company
  • Worst customer service
#614772
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