I accidentally put my iPhone 4 in the washing machine and needed to get a replacement. After arguing with the customer service rep for almost a week (they kept saying the ID I scanned in was too dark and they couldn't see it). I finally received my new phone! I mailed out my broken phone (as per their instructions) the same day I received the new phone.
Three weeks later I started receiving threatening phone calls saying they never received my broken phone and I was going to get charged $300. I called multiple times telling them I did indeed send back my phone! Customer service rep didn't care and my credit card was charged $300. I'm currently fighting these charges since I sent the phone back exactly according to their instructions in the little white envelop they provide.
Definitely not worth purchasing this insurance, as I paid $170 for the replacement, plus another $300 for the broken phone. I could have gotten a brand new iPhone 4 instead of paying them for a refurbished one.
Product or Service Mentioned: Asurion Replacement.