I bought a new Samsung Galaxy 2 S phone from T-Mobile with insurance. I then switched the SIM card with my old MyTouch4G phone, so I could keep my old phone number. I was told that this would not be a problem by the people in the T-Mobile store several times. Ten days later, my new phone was stolen while I was at work. I called T-Mobile and they told me that they will not replace my phone and that the insurance policy is attached to the SIM card/phone number not the handset. I was deceived by T-Mobile into believing that I had insurance on my phone. Additionally, Asurion, has a $130.00 deductable on this class phone and if they don't have one like the one that is being replaced they substitute a different model. My claim was turned down three times for three different reasons.
I would like to know if there could be a class action law suit brought against Asurion and T-Mobile. I know I am not the only one who believes that the insurance should go with the handsets IMEI or serial number rather than somehow be attached to the SIM card / Phone Number. Something should be done to prevent this type of underhanded thing from happening.
10 days after paying $230.00 and entering into a 2 year agreement my new phone is stolen. $40 more for a 16GB SD card. Monthly insurance fee, monthly service fee, etc. I am disgusted with thieves and with the absence of ethics in business. Especially T-Mobile and Asurion. I will have to purchase another SIM based phone or early terminate my new phone line for $200.00 that I cannot afford right now.
Product or Service Mentioned: Asurion Cell Phone Insurance.