I just got off the phone with Asurion!!! I've been without a phone for a little over 2 months because of them.
The kept sending me defected phones. I finally got fed up and upgraded to a new phone. All of a sudden I see a $500 charge on my phone bill. It turns out that Asurion is charging me for a phone I never returned to them when I did.
I called and the lady could only tell me that they hadn't received it and there was nothing they could do. I kept telling her, it shows that the phone was received by them on March 21st. All she can say was "there's nothing in the system and I don't know" I don't know wasn't good enough for me!!! She finally asked for the tracking # and comes back and says they will remove the amount from my bill.
That is WRONG what they're doing. If you don't have proof they will *** over and all they know how to say is " I understand but that's what is in the system" What about people that can't speak for themselves. Like the elderly or those who English isn't there 1st language. How do I start a class action???
I'm sure there are a lot of people who have gotten screwed over by Asurion, it's just WRONG!!! I want to do something about it.