Product: Asurion Tv Warranty Clear all filters (9 of 9 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Asurion in Abingdon, Maryland - Disgraceful "company".

2 year old Samsung LED TV that I purchased at walhole, er, I mean walmart failed. Picture goes away after TWO years. I had tv's in the 60's and 70's that lasted 20+ years. The warranty company filled with incompetent people. Then it dawns on me. They pretend to screw up, apologize 20 times, and then hope the irate customer will just give up on the warranty repair and buy yet another piece of chinese made garbage. We are doomed. Circling the drain. I have a photo to share, but I don't think the middle finger is appropriate. DO NOT BUY ANY ELECTRONICS FROM WALHOLE AND NEVER BUY A PLAN FROM THE CLOWNS AT ASURION. I love the name. The only thing I am assured of is they are idiots.
View full review
1 comment
Anonymous
#1775617

Yep!

Review
#1702461 Review #1702461 is a subjective opinion of poster.
Product
Asurion Tv Warranty
Reason of review
Poor customer service
1.0
Details
I submitted my 7 year old television because the IR sensor stopped working. After boxing up the television and shipping it to them I received an e-mail saying they ordered parts, followed shortly after with "Your serial number was blacked out so we are refusing to...
View full review
Review
#1636331 Review #1636331 is a subjective opinion of poster.
Product
Asurion Tv Warranty
Pros
  • Tracking of repair process
  • Relative ease of submitting a claim
Cons
  • Unknown requirements for repairs or replacements
  • Pay for a service they do not honor
Reason of review
Poor customer service
Loss
$720
Preferred solution
Let the company propose a solution
Tags
  • Failure To Honor Service
  • Rude Customer Service
1.3
Details

Update by user Aug 13

Asurion is still refusing to either replace my TV with a Sony 940c or give me the buyout money and let me keep the TV to sell to make of the difference in the Buyout price and the cost of a Refurb, $4500

Update by user Aug 12

UPDATE Through Facebook I contacted Asurion to get there Legal...

View full review
1 comment
Jilberto
#1732931

Keep us posted on the progress. Sorry to hear about this. It's amazing to see what awful service is provided from a "recommended" extended warranty provider (seen it from Verizon and Amazon).

Review
#1620637 Review #1620637 is a subjective opinion of poster.
Product
Asurion Tv Warranty
Pros
  • Small electronic replacement
Cons
  • Try to not follow what their contact states
Reason of review
Damaged or defective
Loss
$7500
Preferred solution
Deliver product or service ordered
Tags
  • Asurion Insurance Horrible

Asurion ripoff

1.6
Details
COMPLETE RIPOFF, AFTER 6 WEEKS OF PASSING THE BUCK, TELLING ME THAT SOMEONE WOULD BE IN TOUCH WITH ME IN 2 (TWO) DAYS (6TIMES WHICH THEY NEVER REPLIED) THEY FINALLY OFFERED A CHEAPER LOWER QUALITY REPLACEMENT TV, 65", NOT SAME BRAND, NOT SMART TV AS MY OTHER ONE, NOT 120HZ, AS MY OTHER ONE, 3 HDMI INSTEAD OF 5 COMPARED TO MY OTHER ONE, NEED MORE HDMI BECAUSE NOT BEING A SMART TV I MUST ADD MORE HDMI PERIPHERALS TO CARRY OUT THE SMART FUNCTION. FOR SOME REASON THEY WERE REALLY TRYING TO TAKE ADVANTAGE OF ME, I DON'T KNOW IF IT WAS BECAUSE I AM 71 YEARS OLD, BECAUSE I AM HEARING IMPARED, OR THEY HAVE SO MUCH BUSINESS THEY JUST DONT CARE. EDDIE HODGES
View full review
Review
#1422874 Review #1422874 is a subjective opinion of poster.
Product
Asurion Tv Warranty
3.1
Details
I both a 55' TV it went bad, after a go around they contacted a repairman, he could get part, told assurian, assurian sent part but wouldn't work, he called them back, said they were sending another part, they think will work, according to paperwork I have gotten about...
View full review
1 comment
Anonymous
#1685747

I'm in the process now of getting my tv checked by a service provider from Asurion. I just got an email today that the provider will get in touch with me. I never heard of SOUND TRACK and google shows nothing, so wish me luck.

Review
#1388641 Review #1388641 is a subjective opinion of poster.
Product
Asurion Tv Warranty
Reason of review
Poor customer service
2.9
Details
I purchased a HDTV from Walmart and bought the extend warranty from asurian. After a few months the TV started to fail so I called asurian and spoke with a technician, he knew what the problem was so they sent me a return container which I followed the instructions to...
View full review
1 comment
Anonymous
#1563286

Big mistake. Don’t ever buy a tv at Walmart

Review
#1359190 Review #1359190 is a subjective opinion of poster.
Product
Asurion Tv Warranty
Reason of review
Poor customer service

Walmart - Unsatisfied customer

2.5
Details
I have gotten no response from Walmart and Asurion told me there's nothing that they can do for me. I have a 3-year warranty I still have a year on my warranty and no one's doing anything about my TV if I were you I would never ever spend money to get that warranty t's a scam they will not honor the warranty. I'm in the process of contacting a lawyer
View full review
Review
#1331772 Review #1331772 is a subjective opinion of poster.
Product
Asurion Tv Warranty
Reason of review
Bad quality
1.0
Details
We bought a Westinghouse TV at Target 3/5/14 and after 5 weeks of usage it went defective. Fortuntely we bought an extended guaranty of 3 extra years ending March 2018. Asurion told us to deal directly with Tang Fong (Westinghouse) what resulted we received replacement...
View full review
2 comments
Anonymous
#1477945

I have worked in the Tv repair business for 50 years, and for the last 15 years for Asurion making in homer service calls. Yours is truly unique. I have never had a customer that had any problem at all.

View more comments
Review
#1012507 Review #1012507 is a subjective opinion of poster.
Product
Asurion Tv Warranty
Cons
  • Play yoyo betwen their review board and clients
Reason of review
Warranty issue
Loss
$231
Preferred solution
Boycot Asurion
Tags
  • Failure To Address Issue
I purchased a 65 inch Vizio flat screen tv from Wal mart and also purchased the extended warranty as well, like every thing else I purchase that has the extended warranty. About a year and half my screen went out.. Called Walmart and they directed me to the warranty...
View full review
3 comments
Anonymous
#1370329

Siri on repaired my 55 inch led tv with no problem. The service I received was excellent.

A lot of people on this website not telling the full story.

They asurion repair my tv within ten days.

If you bought the warranty the same day you bought the television you would have no problem.

I'm home enjoying my set. Thanks asurion you done a marvelous job

View more comments
Review
#846745 Review #846745 is a subjective opinion of poster.
Product
Asurion Tv Warranty
Reason of review
Not as described/ advertised

Contact Asurion Customer Service

Website:
www.asurion.com
Mailing Address:
648 Grassmere Park
Nashville, Tennessee 37211
United States
Phone:
(888) 881-2622
All Asurion Contacts

Asurion Reviews

  1. 570 reviews
  2. 94 reviews
  3. 19 reviews
  4. 9 reviews
  5. 8 reviews
Asurion reviews