When I tell you there is one company I truly hate dealing with is Asurion. The replacement process is simple but if the send you s defective device its like walking in *** to get it replaced. I can't believe the hoopla you must go through. Also the attitude of there tech support is insulting and rude. I can't stand a company that takes a "Take it or leave it attitude" and does nothing to rectify the consumer experience.
I love Verizon but when they take the position of its between "You and Asurion" it makes me question the $3000 a year I give away to them ever month. I have paid my bill every month, including insurance , but have to wait seven days before their back order issue is resolved before I get t phone I just paid. another $99 to get. I have come out of pocket enough but still must pay for Asurions lack.
I wish Verizon would develop its own insurance program I would even pay more. If I could find a provider that does not use Asurion or provided me another option I would end my love affair with Verizon.