Be aware they will drag out your claim for months. | Asurion in Cherokee, North Carolina

1.0
Details
I had 3 years on a security camera system. It died less than 2 years. Sent it to them for repair, they never opened the cover, sent it back as repaired. Sent it back again, after hours of effort. They always want more details, even if you have sent receipts, they want them again... and again, and again. I almost gave up after totally wasting a lot of time, and stress. What one agent tells you, the next will contradict. Total scam.
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Review
#1760284 Review #1760284 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan

Sent check to wrong address Twice | Asurion

1.0
Details
Filed a claim 7.8.19 waited 4 weeks for check. Contacted to locate check to find out they mailed to wrong address. Check was reissued, confirmed address. Waited 15 days and told it was on the way to wait five more days to call back. Then called again and told check was sent and confirmed the address second time. Sure enough they sent a replacement check TO THE WRONG ADDRESS AGAIN. Still waiting for after almost two months. As of writing this we now have to wait 15 business days for check to have stop payment and reissue THIRD check. Fail. This is not how you make customers glad they’ve done business with you. We won’t buy another plan related to Asurion.
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Review
#1632779 Review #1632779 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan
Pros
  • No pros when takes more than 2 months to collect
Cons
  • Length of time and numerous attempts to locate refund
  • Error
Reason of review
Problem with delivery
Loss
$117
Preferred solution
Deliver product or service ordered
Tags
  • Walmart Product Replacement
  • Asurion Customer Service

DUMMIES | Asurion in Traverse City, Michigan

1.0
Details
Contacted Asurion for a television I bought from Walmart.com with 3 year extended warranty. It would not power on, informed me they will send a serviceman to my place within 3 days, no one showed, I called back and was told there are no servicemen in my area we have to ship the television away to repair they will contact UPS and ship a box to me for the tv. Days later no box contacted Asurion again they apologized and said they are reviewing my claim and can’t do anything for me, I said SCREW YOU I will get it fixed myself. Do not buy a television from Walmart.com and if you do don’t buy the extended warranty it’s a RIPOFF
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1 comment
Anonymous
#1755895

Same thing is happening to me right now..i used to love wal mart.

Review
#1626186 Review #1626186 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan

Do not buy this warranty | Asurion

1.0
Details
This extended warranty is a scam.After they get the extra money at the register they will not honor the warranty.Buyer beware.We paid 59extra dollars to insure a 299 dollar Samsung phone.The phone was purchased at Christmas 2017 and in June 2019 I dropped it .When I called to get the extended warranty they told me I had to pay an additional 41 dollar before they would honor my extended warranty.In my hand I held the receipt with the 2 year replacement number asking for an explanation A supervisor got on the phone said she would waive the fee to send back my phone and they would send me a e card.Well they got my phone as I know it was delivered and yet I still do not have my money for reimbursement.
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Review
#1571527 Review #1571527 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan
Reason of review
Warranty issue
Loss
$319
Preferred solution
Full refund
Tags
  • Cell Phone Insurance

HP Laptop Catch 22 | Asurion

1.0
Details
I purchased the plan. When i attempted to file a claim. Assurion referred me to HP. HP says it is not a problem the cover. I am caught in a Catch 22.
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Review
#1569125 Review #1569125 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan
Pros
  • But received it quickly
Cons
  • Repair or refund
  • Will not stand behind warranty
  • Did not provide replacement
Reason of review
Poor customer service
Loss
$400
Preferred solution
I should be able to send in my product and get it repaired, or a certified refurbished replacement...or z refund
Tags
  • Bad Customer Relations

TERRIBLE... DO NOT BUY ANYTHING WITH THESE PEOPLE. | Asurion

1.0
Details
Such a scam. They do everything to keep from honoring their obligation. Again, Don't. Buy. Their. Plan. On. Anything.
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1 comment
Timothy V
#1699697

All so true for these crooks. They just try and keep from honoring their obligations.

What a bad company. Don't buy any protection plan from these people.

Review
#1555876 Review #1555876 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan
Reason of review
Warranty issue
Loss
$149
Preferred solution
Full refund
Tags
  • Asurion Is A Ripoff
1.6
Details
So I purchased a Lawn Mower from WalMart the cashier asked if I would like a protection plan for 3 years that would cover the Lawn Mower if anything went wrong of course that is a No Brainer so I said Yes, was not told if anything SPECIFIC went wrong I was told if...
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Review
#1550827 Review #1550827 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan
Pros
  • Agent was very polite
Cons
  • Wait times for help
Reason of review
Not as described/ advertised
Loss
$194
Preferred solution
Deliver product or service ordered
Tags
  • False Advertisement

Asurion failed to repair device twice

1.0
Details
In Apr 2017 I purchased a 40" Samsung Television from Walmart with a three year protection plan from Asurion. In Apr 2019 The television failed. Following instructions from Asurion I shipped the TV for repair. It was returned a couple of weeks later, but when connected it did not operate. Again following instructions I shipped the TV for repair. It was returned days later and the problem was still not fixed. I took the television back to Walmart. The assistant manager there determined the TV did not work and refunded purchase price plus the cost of the protection plan.
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Review
#1542542 Review #1542542 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan
Cons
  • Not repairing tv as claimed
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Warranty Coverage

Dont waste your money | Asurion

1.0
Details
Dont bother they couldnt get any one to fix tv in my area ,asked me to get it looked at ,its unrepairable broken screen,now they wont replace it
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Review
#1500417 Review #1500417 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan
Reason of review
Poor customer service

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My rug doctor power switch quite working | Asurion in Steubenville, Ohio

My rug doctor power switch working the first of Nov. And no I did not contact anyone.
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Review
#1473785 Review #1473785 is a subjective opinion of poster.
Product
Asurion Walmart Product Care Plan Protection Plan