In the past month I have gone through Asurion twice. The first time to replace a phone that was stolen.
The next was to replace the phone they sent me because it was running worse than my last phone before the stolen one. I feel I must add that this previous phone was three years old, had been dropped in the bathtub, AND hit by a car. I had owned this phone for less than three weeks and in that time hadn't so much as dropped it.
Finally, I thought everything was solved.
Today I got my new new new phone from them. Straight out of the box and it isn't working properly. I don't mind if the phone given to me is refurbished or or if it's new. Nor do I mind the one hundred dollar fee.
However, if I have to pay a monthly fee plus a one hundred dollar deductible I expect a phone that either A) works like brand new or B) is brand new. Not to mention their customer service was rude and unhelpful.