Wallingford, Connecticut
Not resolved
1.0
Details
0 comments

April 16, 2016

When filing a claim to replace my iPad Mini due to accidental structural damage I discovered the fine print element of my "ASURION" mobile device policy". I purchased my iPad Mini at the same time I upgrade my iPhone 6 to the 6s. There was a promotion where a qualifying customer could acquire a 16G iPad Mini for $50.00. And at the time of purchase the AT&T corporate store representative steered me to "Asurion" as the company recommended to safe guard any possible mishaps involving my mobile device, and so I bought the complete package.

Fast forward six months later; I dropped my iPad Mini as I exited my vehicle damaging the corners as it tumbled down a hill. When I called "Asurion" and set up a claim to have my iPad Mini repaired or replaced it was then I discovered the horror of this company known as "Asurion". My claim was processed and accepted and I was informed that another iPad Mini will be sent to me and my next phone bill will reflect an additional cost of $149.00 deductible.

I explained to the representative that is 3 times what I paid for the iPad Mini and that I was at that very moment looking at a web site that was selling the same iPad Mini for $149.00 and for an additional onetime payment of $19.00 the purchaser could get "one Year of Accidental Damage Coverage".

So it made no sense for me to continue to pay monthly premiums of roughly $7.00 or $8.00 for insurance and pay 3 times my purchase price to replace my iPad Mini. So I canceled my account with "Asurion" And proceeded to contact AT&T to see if they were aware of the company they are serving as an "AGENT" to business practice? It is my opinion that as a result of AT&T steering their customers to "Asurion": And by default of collecting insurance premiums and disseminating to "Asurion" are acting as willing participant to "Asurion" behavior:

AT&T representatives simply asked me what did I want AT&T to do about it? As "Asurion" is a third party company and AT&T has no control over their business practices. Yet if I felled to include the insurance premium in my monthly bill AT&T would disrupt my service on behalf of "Asurion". It is my opinion that "Asurion" mobile device insurance is a fraud and a scam that knowingly rips off the unsuspecting consumer and hides under the umbrella of a major company like AT&T. I would have love to given "Asurion" no stars but at least 1 star is required in order to write a review.

Product or Service Mentioned: Asurion Protection Plan.

Reason of review: Warranty issue.

Asurion Cons: Run around games i was given, Total scam, Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Asurion Reviews

  1. 570 reviews
  2. 94 reviews
  3. 19 reviews
  4. 9 reviews
  5. 8 reviews
Asurion reviews