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I pay my phone insurance every month and when I wanted to file a claim, I was told I would have to fill out documentation and have to wait for a REVIEW to see if I qualify

I don't remember having to qualify to make a payment every month

And then they could not tell me what the deductible would be. Are they just going to make up a number and expect me to pay it? I even had a CSR from the cell company on the 3 way conversation and he could not believe the treat I had gotten.

15 days and still no phone!!!!

Product or Service Mentioned: Asurion Replacement.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Full refund.

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Anonymous
#963357

UPDATE....over a month and still no phone

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