Submitted a claim for an iPhone with cracked screen, received replacement as expected. Followed Asurion instructions and returned the phone the next day after replacement arrived.
About a month later I got notified that they had not received the phone. I called and they extended the return time 2 more weeks to give it more time to arrive.. it did not. Received another notice and called customer service again, they extended again.
I asked what would happen if it just did not arrive and they would not answer. Approximately 2 weeks later I see a charge on my credit card for $300 but no other notification. Sent an email to their customer service department about the issue and to reverse the charge.
They did not answer.
Product or Service Mentioned: Asurion Replacement.
Monetary Loss: $300.