Arvada, Colorado
Not resolved
2 comments

Submitted a claim for an iPhone with cracked screen, received replacement as expected. Followed Asurion instructions and returned the phone the next day after replacement arrived.

About a month later I got notified that they had not received the phone. I called and they extended the return time 2 more weeks to give it more time to arrive.. it did not. Received another notice and called customer service again, they extended again.

I asked what would happen if it just did not arrive and they would not answer. Approximately 2 weeks later I see a charge on my credit card for $300 but no other notification. Sent an email to their customer service department about the issue and to reverse the charge.

They did not answer.

Product or Service Mentioned: Asurion Replacement.

Monetary Loss: $300.

  • Rip-Off
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Anonymous
#872773

What to do in that case??? Im having the same issue

Anonymous
#869308

It sucks that all carriers are strongarmed into their services. Im also having issues about return equipment fees because they conveniently cant find tracking number

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