I had taken my phone in to get the screen fixed and was told if I get the insurance that I could get my Xbox fixed. Well, when I had brought in my Xbox, I was told the insurance wouldn't fix it.
I was scammed into purchasing the insurance. I decided that I don't want to continue paying for the insurance when I was lied to, so I called to cancel. After I canceled, I got charged $27 for the insurance when I had canceled it. I called back to find out what was going on, and they were trying to argue with me and then finally said that it would take up to 3 days to refund my money back.
They wouldn't give me an answer for why I was charged in the first place. Don't ever get this insurance. They are nothing but a scam insurance.
User's recommendation: Don't get this insurance!!!
Asurion Cons: Doing business with them, Horrible customer service, Was conned into getting insurance by them lying to me.