After going back & forth 10 times and speaking to Verizon as well then a Verizon rep called asurion they could verify with my pin that I was using all day and was able to . This is more then annoying and unacceptable .
Assyrian said I didnt qualify for a claim , Verizon confirmed I did ..what a joke. Pay for coverage but spent 2 hours on the phone and got nowhere .then I was told to go to a store Terrible !!!!!!!!!!!
User's recommendation: Very very frustrating.
Location: Springfield, Massachusetts