Nix J

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Verified Reviewer

Losing Income

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Updated by user Mar 06, 2024

Initial claim was filled on 12th February 2024

Updated by user Mar 06, 2024

I filed my initial claim for a replacement power cord charger due to damage done to original. When I filed my claim not only did I give detailed description of the issue I attached photos as well showing what the issue was. After filing the claim online I made a phone...

Original review Mar 10, 2024
I paid $1188.90 for a laptop for my home based business along with the asurion 4-year warranty. So almost out a total of $1300 on Amazon.

When it came time for me to get a replacement power cord charger for my laptop, it has taken almost a month for me to get my replacement!

Then, when I insisted on having a replacement prioritized because I'm losing Income, the representative Daren I spoke to gave me misleading information that I'd receive my replacement power cord charger for my laptop & I didn't. I feel like he only acted like he made my claim a priority just to get me off the phone & make me feel like a satisfied customer & the issue had been resolved.
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Loss:
$1300
Pros:
  • Able to talk to an actual person
Cons:
  • Not receive replacements or repaired product in timely manner
  • Customer service and getting screwed
  • Customer service misleading

Preferred solution: I'd like my replacement power cord to be overnight to me.

User's recommendation: I absolutely would not recommend to anyone. Purchase laptop & warranty elsewhere. Do research on which warranty is best when purchasing your laptop

3 comments
Guest

You are losing income and getting behind on bills all over a charger that is $35 or less?

Guest
reply icon Replying to comment of Guest-2496360

What sense does it make to come out of pocket for a charger when one is covered under the warranty & I don't have to pay for it?

Guest
reply icon Replying to comment of Guest-2496360

And the type of charger I need is not $35 or less. Plus who said I'm behind on my bills in what I said? U wouldn't know that, yes I AM losing Income because my laptop is my source of income since I work from home.

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Kristyl B Wld

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Verified Reviewer
| map-marker Chicago, Illinois

Had a repair service that failed. No replacement. Lowball offer.

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Had whole home service protection through Verizon. 24.99/month is the fee to have Asurion repair any device.

Had broken Apple laptop and sent it in. They kept it for two weeks and said it cannot be repaired, I qualified for replacement. They had no replacement, so I qualified for financial reimbursement and offered less than half what the computer is worth. I paid for this service through Verizon and didn't know it since June 2022.

They didn't practice fair business practices and fulfill their promises.

They are a scam company with no morals. I don't purchase their services unless you absolutely have to.

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User's recommendation: Don’t use Asurion. Insure your devices and home products with reliable and honest insurance providers if you can.

Cheri L Fyr

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Verified Reviewer

File a claim

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Still trying to file a claim cannot get a live person at all no customer service Cannot get a live person Then you have to write 100 symbols or they do not except your details Cannot get a live person to help me file a claim it is ridiculous NO CUSTOMER SERVICE Cannot get a live person to help me has taken so long
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Preferred solution: Service

Carolina T Mux

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Verified Reviewer

WORST INSURANCE EXPERIENCE EVER AVOID AVOID AVOID

If I could give 0 stars I would. I am SO disappointed with Asurion.

My boyfriend broke his phone screen on his Samsung S22 Ultra. I called AT&T and they told me to file a claim with Asurion. I did that, they told me mail in was the only option in my area. For the record I live in Miami which is a HUGE city.

I ended up going to a UbreakIfix store which are the Asurion store fronts. They directed me to another store that was supposed to have the screen for his phone. I went on a wild goose chase for HOURS and each store I went to did not have the part. Finally I went to the store that did have the part but Asurion could not change the location to that store even though it was the only store that had that part available.

I was fighting on the phone with them for THREE hours while still at the store. The part ended up being reserved online by someone else while I was back and forth between the store and Asurion. I left there in TEARS. I went to AT&T and they said I could replace the phone for $275 with Asurion.

I said fine and the technician came and replaced it today. THE TECHNICIAN CRYSTAL ENROLLED ME INTO THEIR HOMETECH PROTECTION ($25 A MONTH) WITHOUT MY CONSENT OR PERMISSION. I called Asurion to remove it and they REFUSED. I ended up calling AT&T and CANCELLING all insurance with Asurion, HomeTech and mobile.

*** these people. They wasted SO much of my time yesterday and they had the AUDACITY to add $25 monthly charge without my CONSENT. This is the worst *** insurance company I have ever *** dealt with and I am GLAD to be rid of them. I will be purchasing AppleCare and SamsungCare for my devices moving forward.

DO NOT do business with this company they are only in the business of robbing people, I paid them over $1000 over the course of 2 years and I still had to pay $275 out of pocket to replace the phone.

It was the WORST experience I have had in a while and I hope AT&T sees them for the scam artists they are. *** ASURION

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Loss:
$275

Preferred solution: Full refund

User's recommendation: DO NOT RECOMMEND AT ALL AVOID AT ALL COSTS

Susan K Ybb

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Verified Reviewer

FRAUD/I cancelled a phone within minutes/Cancellation confirmed by phone rep/My bank card was charged

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After my phone broke, I had been informed by Verizon that I had been paying for Asurion insurance. I needed a new phone as quickly as possible.

The phone rep said he could get me one- same exact model. - by Friday 1/19 (this was Wednesday 1/17) He sent me the pre authorization for payment. I filled it out and said. "I do not want to hang up until I receive a confirmation that the phone will arrive on 1/19 because if it's later, I will buy it from a local store instead.

I really need it NOW." A confirmation came through. I thanked him and hung up.

As soon as I hung up, another email came through saying the phone was out of stock. I called Asurion back within seconds to cancel the phone order. The rep tried to push me to buy another model.

I said. :No I definitely want to cancel." He assured me that I had not been charged since it was only a preauthorization that I had sent. He had me on hold for a bit, then came back to say."The phone has been cancelled. " I asked for an email cancellation.

He told me it was put through but would take a half an hour to receive.

A couple hours later, no confirmation of cancellation was sent.

I called my bank and Asurion debited an unauthorized $99 for a phone I had cancelled within seconds of getting the "out of stock"email.

I had already purchased a new phone from my neighborhood store, a phone already functioning, as I needed an immediate replacement that Asurion could not provide.

I alerted my bank Wells Fargo and they have filed a FRAUD claim against Asurion for the $99 that your rep said was not taken out. Even though I cancelled with him, he tried to bully me into buying another model of phone and illegally took the funds from my account.

Please rectify this and refund the $99 to my Wells Fargo account.

There also seems to be a problem with harassing customers to buy products instead of assisting them.

View full review
Loss:
$99
Cons:
  • Stealing unauthorized money harassment

Preferred solution: Full refund

User's recommendation: STEER CLEAR! They try to bully you into buying and do not consider your needs.

Resolved
Richard R Vgb

Resolved: Horrible service in Orange county. Fraud. Incompetent employees

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Asurion - Horrible service in Orange county. Fraud. Incompetent employees
Updated by user Sep 20, 2023

Company fixed the issue and I have been provided with product replacement. This was a two-star yesterday, but I talked to the manager he made everything right today.

I would give the Costa Mesa branch 5 stars but Asurion as a company gets a one-star reduction. Be aware that they are franchised stores.

Their website allows you to make an appointment, but I would recommend you talk to an experienced technician at the store you go to and discuss your issue. Pixel owners: there is a diagnostic test they have to run, which adds hours to the wait time, so be prepared.

Original review Sep 20, 2023
Pixel 7Pro. Asurion Orange installed a faulty replacement screen (black dot and line across the screen).

Said they were out of screens, come back next week, I did...they were closing the store and told me to go to the Costa Mesa store.

2 weeks later, went there (w/appointment) said 1/2 hour to fix, I came an hour later still not fixed. Came back next week, said 2 hours to fix, I came back...waited...they had it for 5 1/2 hours, STILL not fixed and gave it back to me the defective screen!
I asked for a refund, (get this) they are FRANCHISED and they would NOT refund my money because "that was the Orange store and a different Owner."DON'T use Asurian/UbreakIfix, despite the logistical issues, send take it back to Google/Pixel for repair.
DON'T use Asurian/UbreakIfix, despite the logistical issues, send take it back to Google/Pixel for repair.
View full review
Loss:
$300
Pros:
  • Convenience
Cons:
  • Poor service

Preferred solution: Full refund

Jasmine M Mhl

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Verified Reviewer

Replacement phones missing parts!

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This is the second time I've filed a claim and paid the 75$ deductable and received incomplete orders. I have a MOTO G STYLUS G5 and the phone is supposed to have a stylus included with it. This is the second time that the replacement phone is missing the stylus that was supposed to come with it. I would like to know how the company plans to fix this customer service hiccup. I kinda need the stylus to access all of my phones capabilities...
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Pros:
  • Quick replacement delivery
Cons:
  • Delivery of incomplete orders

Preferred solution: Deliver product or service ordered

User's recommendation: Don't get replacement equipment that has accessories I guess!

Kristyl B Wld

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Verified Reviewer
| map-marker Chicago, Illinois

Broken computer

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They are unfair company. Dont use Asurion would not repair or replace my laptop. They are an awful company.
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Jaime B Rww

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Verified Reviewer

Phone not delivered

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The claim was made yesterday at 10 am. They said same day delivery. It was not delivered. I call to see where it is and when in fact will it come? They now tell me not until tomorrow. You pay for the monthly service protection you pay for the 229 deductible and you now are without a phone for 3 days! COMPLETELY UNACCEPTABLE
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Cons:
  • Pay for a service they do not honor

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy it

Hilario D Bcb

I think this company it’s a fraud

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Asurion - I think this company it’s a fraud
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Company has not resolved any of my issues and claims they denied all my claims. Im really waiting to cancel my subscription. I talked with a supervisor he told me that *** help out with everything I need has been passed 2 months I have not received any paperwork or information about it
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Preferred solution: Full refund

User's recommendation: Do not offer anything you don’t going to accept or fixing

Barbra B Iif

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Verified Reviewer
| map-marker Silverdale, Washington

I strongly advise any and everyone from using this company

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This is nothing like real insurance. If you have to file a claim, do not expect any problem getting fixed. They are not trained technicians but they expect the customer to be.
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Loss:
$700
Cons:
  • This is literally a company that profits from scamming

Preferred solution: Apology

User's recommendation: This company should be paying customers because they literally do nothing besides talking over the phone with an extremely shaming and belittling conversation.

Jennifer L Ahj

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Verified Reviewer

Never reimbursed

I sent my daughter's device from the source back with a cracked screen in Dec. They got back to me after a few weeks in early Jan and said they couldn't fix it and would reimburse us by mail, but it never comes.

I have called in several times and they have said to wait and they would re issue it but still hasn't arrived. I just want the tablet back at this point i could have fixed a cracked screen myself, but then what is the point of insurance!!

I will never buy another device insurance again they are all bs scams to get extra money! I am not happy and will keep calling until I get either the tablet or my money back!

View full review
Loss:
$200
Cons:
  • Couldnt repair a cracked screen doesnt actual reimburse you

Preferred solution: Full refund

User's recommendation: DON'T PURCHASE DEVICE INSUANCE FROM ASSURION!!

Kristyl B Wld

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Verified Reviewer
| map-marker Chicago, Illinois

Worst company ever

Worst company. Completely lowballed me on a computer they could not fix.

The company does not follow any of the policies it outlined in Verizon app. The specialists are rude on phone but tech coach people are decent. They even sent me a letter confirming my 4500.00 laptop is only worth 1093. Even though they can satisfy a claim for 2000-**** they assured me that offer is not for me.

My husband is a 100% disabled veteran and I am his caregiver. Im going to the OIG to report fraud and abuse. I might end up getting an attorney because I want to blackball anyone from using this company. We needed that computer while looking for a new home and me a new job.

My daughter also used it for college.

They are sending the computer back and cant wait to see what condition its in. I will search for a solution after I receive it but my mission to expose this company for its unfair business practices is just beginning.

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User's recommendation: Do not pay for home device protection through this company.

Cheryl S Cib

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Have been trying to cancel. Ended up not buying phone from Amazon

Asurion - Have been trying to cancel. Ended up not buying phone from Amazon
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Asurion - Have been trying to cancel. Ended up not buying phone from Amazon - Image 3
Didnt buy phone from Amazon. Thought I tried to cancel addition insurance. A payment came out of my bank which I changed to a different card. Need a refund ASAP before I get an nsf charge. Not happy with this situation at all
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Loss:
$50
Cons:
  • Hard to cancel

Preferred solution: Full refund

User's recommendation: If you need to cancel double check to make sure it is

Resolved
Sarita D Rlg

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Verified Reviewer
| map-marker Charlotte, North Carolina

Resolved: Sending a phone back

I am going to have pay for a phone, that I have tried,tried and tried to get another envelope and return label! Mine was accidentally put in the garbage can! PLEASE SEND ME ONE!! ASAP Thank you!! Sarita Deans 84 Hanor Lane Apt. B124 Wendell, NC 27591
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