Navarre, Florida
Not resolved
1.4
Details
1 comment

Turned in my phkne for a cracked screen but once their technician got it of course he found something else wrong with it. Some *** about power cycling is their reason and now that they have sent me the phone wikm charge 200 instead of the 30 was originally charged.

Phone worked fine besides jot being sble to read the screen.

But knstead of sending phone back they just charge you and say nothing they can do. *** asurion and i wont be using this insurance once get s new phone.

Product or Service Mentioned: Asurion Cell Phone Insurance.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Price reduction.

Asurion Cons: Took my money and will do what they said they would.

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Anonymous
#1717281

This insurance is a complete waste of time. They used to be a good insurance company but now the rules have changed and it's just a waste of your time and money to purchase this insurance.

They will now find anything they can wrong with it so they can say it is not covered. They ask you over the phone what is wrong with it you describe it to them and they jump on anything that you say to tell you it is not covered. SquareTrade is in a class action lawsuit for this very thing. I think one should be brought against Asurion now because they're doing the same thing.

Do not waste your money. These people are getting rich off the backs of people like us who are willing to fall for it.

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