I got a $199.00 charge on my credit card from Asurian. Luckily I get texts whenever the card is used so I called them right away to let them know I did not authorize this charge but that my daughter's was assaulted and her phone had been stolen a few days before and could this be related to that?
Was told all they could tell me were the first names of the people to see if I knew them. After reading all of the complaints, i'm wondering if they lied to me. I needed to know if this was related to my daughters assault because it may help the police find out who broke into her home, tied her up at gun point, and robbed her. I did tell the detective on the case about the first names.
If this was a lie to cover up their mistake then they have a real problem, especially knowing my situation and what is at stake. They did reverse the charge and I did call the credit card company.
Product or Service Mentioned: Asurion Customer Care.
Reason of review: Poor customer service.