Contact Asurion Customer Service
Asurion Phone Numbers and Emails
Toll-Free Number:
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(844) 529-2692Asurion Homeplus
Claims:
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(888) 881-2622Verizon
Legal:
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(844) 798-7701Privacy Inquiries
Media:
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(615) 837-7283
Asurion Emails:
Asurion Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Asurion is (844) 529-2692. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as Asurion may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Asurion is (844) 529-2692. 96% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as Asurion may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Asurion mainly because of product/ service, request for information and return/ replace.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Asurion is dmcanotification@asurion.com. 45% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Asurion?
Most Popular Number:
| Total calls: 5 589 | Issues resolved: 181 | Last call: Mar 9, 2026 |
Contact Information
Asurion Website:
Asurion Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm (CST)
Other Location:
11 Ocean Limited Way,
Moncton,
New Brunswick E1C, CA
How Good is Asurion's Customer Service?
Summary of Asurion Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Asurion?
Product/ Service Question:
- “Warranty problems”
- “Battery replacement”
- “Broken power button”
Request for Information Question:
- “Checking on an Aeitto blender”
- “Question about my phone insurance”
- “About my claim”
Return/ Replace Question:
- “Phone replacement”
- “Return slip for old phone”
- “Bad replacement phone”
Shipping and Delivery Question:
- “Mi tableta está rota”
- “Claim tracking”
- “UPS could not deliver”
Payments and Charges Question:
- “What is the 27$ charge this month from you. Usualtlytpay 17,”
- “I have been billed for protection of a mobile number I do not recognize”
- “Trying to bill me”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancell a claim”
- “Cancel Service Policy”
Refund Question:
- “Refund”
- “Refund not processed”
- “Refund status”
Account Question:
- “Can't access my account”
- “Change phone”
- “Forgot my claim number, Metro doesn't have it”
Staff Question:
- “Service appt changed”
- “I"send "both phones back to "Ure service 2 weeks ago; but having received the new phone; I need to speak with someone”
- “Discontinue services”
Employment Question:
- “I twrwsted in becoming a representative”
- “I am a former employee I need a phone for Human Resources”
- “Employer complaint”
Cards Question:
- “Gift card”
- “No sim card”
- “Stole money off my credit card”
Website/ Application Question:
- “Window installation”
- “Follow up on Application”
- “Website is down”
Other Question:
- “Problems with photos”
- “Block phone”
- “Coverage”
Compare Asurion Customer Service To
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