Asurion Phone Numbers and Emails

Toll-Free Number:

  • (844) 529-2692
    Asurion Homeplus

Legal:

  • (844) 798-7701
    Privacy Inquiries

Media:

  • (615) 837-7283
  • (615) 837-3058

Asurion Emails:

Legal
DMCA Inquiries
Media

Asurion Contact Information

Asurion Website:

Asurion Help Center:

Corporate Office Address:

Asurion, LLC
1101 Church St
Nashville, Tennessee 37211
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 5:00pm (CST)


Other Location:

11 Ocean Limited Way,

Moncton,

New Brunswick E1C, CA

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Customer Service Rating and Reviews

1.3 / 5
Bad
Pissedconsumer4004975
HORRIBLE SERVICE

I filed a claim to fix my cracked screen on my Iphone SE 2020. The technician named Bryan text messaged me to confirm his time of arrival. He took the phone to his vehicle and shortly after he re...

Wendy W Cpd
Your uncustomer friendly practices
1.0

4 years ago we purchased 3 major appliances with service plans ($195- for each one) from Home Depot ONLINE. Our fridge has died recently and when we contacted Asurion to schedule service that per...

Summary of Asurion Customer Service Calls

13.5K TOTAL
CALLS
04:39 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Asurion Customer Service?

Product/ Service Question:

  • “Laptop not working”
  • “I sent back damaged phone they did not get it”
  • “Broken phone”

Return/ Replace Question:

  • “Bad replacement”
  • “Replacent phone”
  • “Replacement phone not working”

Request for Information Question:

  • “Check on a claim”
  • “Just checking on my insurance because I broke my phone”
  • “Find out about Skillet insurance”

Shipping and Delivery Question:

  • “You are saying you didn't receive returned phone”
  • “Where is the damn phone”
  • “Received package & don't know why. No name on it; just a tracking number.”

Activation/ Cancellation Question:

  • “Cancel membership”
  • “Trying to cancel phone insurance”
  • “I want to cancel my home + service”

Payments and Charges Question:

  • “Overcharge”
  • “Double charged”
  • “Over billed”

Refund Question:

  • “Get my refund”
  • “Refund”
  • “Claim my refund”

Staff Question:

  • “Want to speek with Customer service”
  • “Customer service”
  • “I believe my last 4 digits of my social security number was used to get a government free phone and service”

Employment Question:

  • “Paycheck got sent to account I don't have”
  • “W2”
  • “Employment”

Account Question:

  • “Money taken out of my account”
  • “Blocked I pad”
  • “My email address was hacked and some has filed a claim falsely”

Cards Question:

  • “E-gift card”
  • “You giys are charging my card without my consent”
  • “Credit card hold”

Website/ Application Question:

  • “Follow up on Application”
  • “Website is down”
  • “Application”

Other Question:

  • “Warranty”
  • “New phone u6”
  • “Fraud”

About

Asurion Warranty
To read more: https://www.asurion.com/extended-warranty/
Asurion Terms of Service
To read more: https://www.asurion.com/terms-conditions/
Asurion Privacy Policy
To read more: https://www.asurion.com/privacy-policy/
Asurion FAQ
To read more: https://www.asurion.com/faqs/
Top Asurion Services

Cell Phone Insurance, Cell Phone Claim, Claim

Top Asurion Products

Protection Plan, Warranty, Walmart Product Care Protection Plan

Asurion Pros and Cons

Pros: Cant think of any, Rip off, Used to be good service, Thought of having insurance when i paid for it, No pros

Cons: Customer service, Worst customer service, Worst cusotmer service, Poor delivery service of products, Unfair claim resolution

Summary

Asurion is a privately held company by its management and investors. The company is headquartered in Nashville, Tennessee. Asurion was founded in 1994 in Silicon Valley. The company provides wireless roadside assistance service and wireless handset insurance programs, device protection programs to protect customers against loss damage, theft, and malfunction. The tagline of the company is: "Our passion is your peace of mind." Asurion has several customer contact centers located in Colorado, Texas, Missouri, Tennessee, Kansas and in Canada.

Asurion operates advanced wireless technology repair and reverse logistics center.

Asurion reviews and complaints

Asurion is ranked 252 out of 1208 in Insurance category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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