Contact Information

Asurion Phone Numbers

Toll-Free Number:

  • (888) 881-2622

Claims:

  • (888) 881-2622

Customer Support:

  • (615) 837-3000
  • (888) 562-8662
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Corporate Office Address:

Asurion
648 Grassmere Park
Nashville, Tennessee 37211
United States

Fax:

(615) 445-3348

Help in Social Networks:

Summary of Asurion Customer Service Calls

1490 TOTAL
CALLS
56% SUCCESSFUL
CONNECTIONS
04:12 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Asurion to Ask about:

Product/ Service Question:

  • “Broken phone was sent back”
  • “Phone insurance”
  • “Tablet does not work”

Return/ Replace Question:

  • “Return a phone”
  • “Return”
  • “Got the wrong replacement phone”

Request for Information Question:

  • “Check my claim”
  • “Status”
  • “Questions on my credit report”

Shipping and Delivery Question:

  • “Shipping label”
  • “Need my phone shipped”
  • “Tracking claim”

Payments and Charges Question:

  • “Payment”
  • “I sent my phone through the mail and I still got charged for it”
  • “Charge”

Activation/ Cancellation Question:

  • “Activate new device”
  • “Cancel phone insurance”
  • “Cancel my policy”

Refund Question:

  • “Haven’t received my refund”
  • “Refund not processed”
  • “Refund”

Staff Question:

  • “Service provider”
  • “I need to speak to someone in costumer service”
  • “Customer service”

Cards Question:

  • “Sim card password”
  • “Someone tried to pay using my card”
  • “To finish my claim u keep telling me my pin is wrong but sprint validated it” , Review # 1500029

Account Question:

  • “Locked out of account”
  • “I did a claim but i just wanna know if yall can add money for express pay to my account please I need my phone” , Review # 1375046
  • “Acct info”

Other Question:

  • “To see if my claim been approved”
  • “Lost phone”
  • “Claim”

Asurion Rating Stats

1.3 out of 5 stars
based on 704 reviews
See all 1308 reviews

Rating trend

About

Asurion Warranty
To read more: https://www.asurion.com/extended-warranty/
Asurion Terms of Service
To read more: https://www.asurion.com/terms-conditions/
Asurion Privacy Policy
To read more: https://www.asurion.com/privacy-policy/
Asurion FAQ
To read more: https://www.asurion.com/faqs/
Top Asurion Services

Cell Phone Insurance, Cell Phone Claim, Claim

Top Asurion Products

Protection Plan, Warranty, Walmart Product Care Plan Protection Plan

Asurion Pros and Cons

Pros: Thought of having insurance when i paid for it, Rip off, Website to submit claim is easy, Promptly issued device, Idea of having insurance

Cons: Worst customer service, Customer service, Unfair claim resolution, Worst cusotmer service, Poor delivery service of products

Summary

Asurion is a privately held company by its management and investors. The company is headquartered in Nashville, Tennessee. Asurion was founded in 1994 in Silicon Valley. The company provides wireless roadside assistance service and wireless handset insurance programs, device protection programs to protect customers against loss damage, theft, and malfunction. The tagline of the company is: "Our passion is your peace of mind." Asurion has several customer contact centers located in Colorado, Texas, Missouri, Tennessee, Kansas and in Canada.

Asurion operates advanced wireless technology repair and reverse logistics center.

Asurion reviews and complaints

Asurion is ranked 229 out of 1882 in Insurance category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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Asurion Stats

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