Asurion Phone Numbers and Emails

Toll-Free Number:

  • (844) 833-8802

Customer Service:

  • (844) 529-2692
    Asurion Homeplus

Legal:

  • (844) 798-7701
    Privacy Inquiries

Media:

  • (615) 837-7283
  • (615) 837-3058

Technical Support:

  • (844) 833-8802

Asurion Emails:

Accessibility
Legal
DMCA Inquiries
Media
More phone numbers and emails Less phone numbers and emails

Asurion Contact Information

Asurion Website:

Asurion Online Chat:

Corporate Office Address:

Asurion, LLC
648 Grassmere Park
Nashville, Tennessee 37211
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 5:00pm (CST)


Other Location:

Moncton

11 Ocean Limited Way,

Moncton,

New Brunswick E1C, CA

Fax:

+1(615) 445-3348
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Asurion Rating Based on 1.1K Reviews

Rating details

1.4
more details
Customer service
Reliability
Product or Service Quality
Value for money

Rating stats

Rating trend

Summary of Asurion Customer Service Calls

10.5K TOTAL
CALLS
04:26 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Asurion Customer Service?

Product/ Service Question:

  • “My phone the camera doesn't work!”
  • “Broke phone”
  • “Refrigerator not working”

Return/ Replace Question:

  • “Replacement Phone issues”
  • “Replacement phone isn't working”
  • “Returned phone”

Request for Information Question:

  • “Checking”
  • “About my phone”
  • “Need assistance”

Shipping and Delivery Question:

  • “To give tracking number”
  • “Tracking claim”
  • “You delivered a phone to me it was stolen off porch”

Activation/ Cancellation Question:

  • “Cancelation”
  • “I want to cancel my home + service”
  • “Want to cancel ca”

Payments and Charges Question:

  • “Problem with billing”
  • “Was charged $300”
  • “Reimbursement check”

Refund Question:

  • “Havnt received refund on espresso maker”
  • “Refund not processed”
  • “Refund”

Staff Question:

  • “I need to speak to fleet manager”
  • “Want to speek with Customer service”
  • “No service's”

Account Question:

  • “To get account credited for a lost phone”
  • “My account”
  • “Money taken out account”

Employment Question:

  • “401k”
  • “Job”
  • “Trying to apply for a job and it's not taking my resume”

Cards Question:

  • “I was told I was going to get a gift card for the inconvenience of y'all sending me a stolen phone”
  • “SIM card”
  • “Want to cash in on my gift card for cash.”

Website/ Application Question:

  • “Application”
  • “Application Inquiry”
  • “About getting application for a job”

Other Question:

  • “Repairs”
  • “Claim”
  • “No woek”

About

Asurion Warranty
To read more: https://www.asurion.com/extended-warranty/
Asurion Terms of Service
To read more: https://www.asurion.com/terms-conditions/
Asurion Privacy Policy
To read more: https://www.asurion.com/privacy-policy/
Asurion FAQ
To read more: https://www.asurion.com/faqs/
Top Asurion Services

Cell Phone Insurance, Cell Phone Claim, Claim

Top Asurion Products

Protection Plan, Warranty, Walmart Product Care Protection Plan

Asurion Pros and Cons

Pros: Cant think of any, Rip off, Thought of having insurance when i paid for it, Used to be good service, Thought insurance would be worth it

Cons: Customer service, Worst customer service, Worst cusotmer service, Unfair claim resolution, Poor delivery service of products

Summary

Asurion is a privately held company by its management and investors. The company is headquartered in Nashville, Tennessee. Asurion was founded in 1994 in Silicon Valley. The company provides wireless roadside assistance service and wireless handset insurance programs, device protection programs to protect customers against loss damage, theft, and malfunction. The tagline of the company is: "Our passion is your peace of mind." Asurion has several customer contact centers located in Colorado, Texas, Missouri, Tennessee, Kansas and in Canada.

Asurion operates advanced wireless technology repair and reverse logistics center.

Asurion reviews and complaints

Asurion is ranked 224 out of 1163 in Insurance category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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