Contact Information

Asurion Phone Numbers

Toll-Free Number:

  • (888) 881-2622

Claims:

  • (888) 881-2622

Customer Support:

  • (615) 837-3000
  • (888) 562-8662
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Corporate Office Address:

Asurion
648 Grassmere Park
Nashville, Tennessee 37211
United States

Fax:

(615) 445-3348

Help in Social Networks:

Summary of Asurion Customer Service Calls

1767 TOTAL
CALLS
47% SUCCESSFUL
CONNECTIONS
04:11 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Asurion to Ask about:

Product/ Service Question:

  • “My pho6 is broken”
  • “Broken screen”
  • “Broken phone”

Return/ Replace Question:

  • “Replacement phone”
  • “Replacement ph”
  • “Replacement phone does not work”

Request for Information Question:

  • “I need to talk to them”
  • “Questions about by claim”
  • “Check my claim”

Shipping and Delivery Question:

  • “Delivery delay”
  • “Tracking my package”
  • “Delivery issue”

Payments and Charges Question:

  • “Reimbursement”
  • “Payment”
  • “U all keep losing receipt and trying to charge 900.00”

Activation/ Cancellation Question:

  • “Cancel phone insurance with Verzion”
  • “Cancel phone insurance” , Review # 1751286
  • “Cancel phone claim”

Refund Question:

  • “Haven't received my refund yet for phone”
  • “Haven’t received my refund”
  • “Refund” , Review # 1756064

Cards Question:

  • “Do I keep my old SIM card?”
  • “E card balance”
  • “Sim card password”

Staff Question:

  • “Need service”
  • “Service provider”
  • “I need to speak to someone in costumer service”

Account Question:

  • “I started a claim last night for me (completed). I tried to make another claim for my wife's phone and it won't complete process everytime. Finally has locked me out of account asking to provide documents to continue further. Please help resolve. I'm”
  • “Locked out of account”
  • “I did a claim but i just wanna know if yall can add money for express pay to my account please I need my phone” , Review # 1375046

Employment Question:

  • “Employer complaint”
  • “Job application”

Other Question:

  • “Repair problem”
  • “Warranty shattered screen”
  • “Claim on phone”

Asurion Rating Stats

1.3 out of 5 stars
based on 723 reviews
See all 1338 reviews

Rating trend

About

Asurion Warranty
To read more: https://www.asurion.com/extended-warranty/
Asurion Terms of Service
To read more: https://www.asurion.com/terms-conditions/
Asurion Privacy Policy
To read more: https://www.asurion.com/privacy-policy/
Asurion FAQ
To read more: https://www.asurion.com/faqs/
Top Asurion Services

Cell Phone Insurance, Cell Phone Claim, Claim

Top Asurion Products

Protection Plan, Warranty, Walmart Product Care Plan Protection Plan

Asurion Pros and Cons

Pros: Thought of having insurance when i paid for it, Rip off, Website to submit claim is easy, Idea of having insurance, Cant think of any

Cons: Non- caring customer service, Customer service, Unfair claim resolution, Worst cusotmer service, Failure to deliver according to their contract

Summary

Asurion is a privately held company by its management and investors. The company is headquartered in Nashville, Tennessee. Asurion was founded in 1994 in Silicon Valley. The company provides wireless roadside assistance service and wireless handset insurance programs, device protection programs to protect customers against loss damage, theft, and malfunction. The tagline of the company is: "Our passion is your peace of mind." Asurion has several customer contact centers located in Colorado, Texas, Missouri, Tennessee, Kansas and in Canada.

Asurion operates advanced wireless technology repair and reverse logistics center.

Asurion reviews and complaints

Asurion is ranked 231 out of 1481 in Insurance category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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