Contact Information

Asurion Phone Numbers

Toll-Free Number:

  • (888) 881-2622

Claims:

  • (888) 881-2622

Customer Support:

  • (615) 837-3000
  • (888) 562-8662
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Corporate Office Address:

Asurion
648 Grassmere Park
Nashville, Tennessee 37211
United States

Fax:

(615) 445-3348

Help in Social Networks:

Summary of Asurion Customer Service Calls

978 TOTAL
CALLS
83% SUCCESSFUL
CONNECTIONS
04:09 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Asurion to Ask about:

Return/ Replace Question:

  • “Lost the return envelop”
  • “This is the second replacement of my stolen phone and it is not working properly.”
  • “Replace a phone”

Product/ Service Question:

  • “Broken screen”
  • “Broken phond”
  • “Broken phone”

Request for Information Question:

  • “Check my claim”
  • “To ask questions”
  • “Questions about working at home”

Payments and Charges Question:

  • “Unknown charge”
  • “IUnauthorized charge”
  • “Payment”

Shipping and Delivery Question:

  • “Delivery issue”
  • “Undelivered phone replacement”
  • “Didnt get my affidavit”

Refund Question:

  • “Refund not processed”
  • “Refund”
  • “Refund of claim”

Staff Question:

  • “Service provider”
  • “I need to speak to someone in costumer service”
  • “Customer service”

Cards Question:

  • “Sim card password”
  • “Someone tried to pay using my card”
  • “To finish my claim u keep telling me my pin is wrong but sprint validated it” , Review # 1500029

Activation/ Cancellation Question:

  • “Trying to activate my new i phone” , Review # 1474011

Account Question:

  • “I did a claim but i just wanna know if yall can add money for express pay to my account please I need my phone” , Review # 1375046

Other Question:

  • “Claim”
  • “Na”
  • “Claim on phone”

Asurion Rating Stats

1.3 out of 5 stars
based on 556 reviews
See all 1118 reviews

Rating trend

About

Asurion Warranty
Asurion Terms of Service
Asurion Privacy Policy
Asurion FAQ
Asurion Pros and Cons

Pros: Thought of having insurance when i paid for it, Front line people tried to be helpful, Ease of online claim, Promptly issued device, Idea of having insurance

Cons: Worst customer service, Customer service, Unfair claim resolution, Worst cusotmer service, Delivery

Summary

Asurion is a privately held company by its management and investors. The company is headquartered in Nashville, Tennessee. Asurion was founded in 1994 in Silicon Valley. The company provides wireless roadside assistance service and wireless handset insurance programs, device protection programs to protect customers against loss damage, theft, and malfunction. The tagline of the company is: "Our passion is your peace of mind." Asurion has several customer contact centers located in Colorado, Texas, Missouri, Tennessee, Kansas and in Canada.

Asurion operates advanced wireless technology repair and reverse logistics center.

Asurion reviews and complaints

Asurion is ranked 219 out of 1806 in Insurance category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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