Asurion Contact Information

Toll-Free Number:

  • (888) 881-2622

Claims:

  • (888) 881-2622

Customer Support:

  • (615) 837-3000
  • (800) 429-3320

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Currently you can call only US numbers.

Headquarters Address:

Asurion
648 Grassmere Park
Nashville, Tennessee 37211
United States

Fax:

(615) 445-3348

Social Networks:

Summary of Asurion Customer Service Calls

755 TOTAL CALLS
97% SUCCESSFUL CONNECTIONS
04:05 AVG CALL DURATION
16% ISSUES RESOLVED

Customers Contact Asurion to Ask about:

Return/ Replace:

  • “Lost the return envelop”
  • “When will i get my replacement phone”
  • “My replacement phone is unsatisfactory it won't hold a charge”

Product/ Service:

  • “Broken screen”
  • “Insurance issue”
  • “Phone screen broken”

Request for Information:

  • “Check my claim”
  • “Check my iPhone”
  • “Need to know how much a replacement phone will be.”

Shipping and Delivery:

  • “Undelivered phone replacement”
  • “I shipped my tv a month ago and haven't heard anything yet”
  • “Delivery issue”

Payments and Charges:

  • “Payment”
  • “Unknown charge”
  • “I would like my Dr. #BAL charged back to my bank”

Staff:

  • “Customer service”

Refund:

  • “Refund of claim”

Cards:

  • “Do I keep my old SIM card?”
  • “Someone is using my card”

Activation/ Cancellation:

  • “Trying to activate my new i phone”

Account:

  • “I did a claim but i just wanna know if yall can add money for express pay to my account please I need my phone”

Other:

  • “I need a receip”
  • “Claim on phone”
  • “I lost my phone”

Asurion Rating Stats

1.3 out of 5 stars
based on 425 reviews
See all 923 reviews reviews

Rating stats

  1. 342 reviews
  2. 62 reviews
  3. 10 reviews
  4. 7 reviews
  5. 4 reviews

Rating trend

About Asurion

Top 5 Likes about Asurion

Thought of having insurance when i paid for it, Ease of online claim, Promptly issued device, Front line people tried to be helpful, Efficiency

Top 5 Dislikes about Asurion

Worst customer service, Customer service, Unfair claim resolution, Service delivery, Worst cusotmer service

Summary

Asurion is a privately held company by its management and investors. The company is headquartered in Nashville, Tennessee. Asurion was founded in 1994 in Silicon Valley. The company provides wireless roadside assistance service and wireless handset insurance programs, device protection programs to protect customers against loss damage, theft, and malfunction. The tagline of the company is: "Our passion is your peace of mind." Asurion has several customer contact centers located in Colorado, Texas, Missouri, Tennessee, Kansas and in Canada.

Asurion operates advanced wireless technology repair and reverse logistics center.

Asurion reviews and complaints

Asurion is ranked 204 out of 1353 in Insurance category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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Asurion Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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