Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money

I have been trying to get my couch repair the leather is peeling off and it said its covered but i send pictures still comes back denied. I call the customer service they said they would review it and it sounds like it should be covered..nope..i call the store i got it from the girl in that department..didnt even know the name of the lady that sell the protection plan. know i guess maybe the BBB can help me ..

Product or Service Mentioned: Asurion Claim.

Reason of review: Warranty issue.

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