We've returned my son's phone once and had the screen fixed once without problems. We were about to return one of his phones again (yes, he's not very responsible), but when I talked with the Verizon guy he said the deductible was $150 !!!!
The Asurion web site says $29 for screen repair and $89 for replacement. Nothing (not even a disclaimer in small print) says anything about a deductible other than those two. When the Verizon guy called them on it, the Asurion rep just reiterated the $150 deductible and made no attempt to honor the price on their web site.
If I were a lawyer, I'd sue for false advertising. As it is, all we can do is complain on sites like this.
Product or Service Mentioned: Asurion Cell Phone Insurance.
Reason of review: Not as described/ advertised.
Monetary Loss: $61.
Preferred solution: Price reduction.
Asurion Pros: Quick service, Promptly issued device.
Asurion Cons: Misleading website.