Featured Not resolved
Billing Practices
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Exchange, Refund and Cancellation Policy
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Value for money

We've returned my son's phone once and had the screen fixed once without problems. We were about to return one of his phones again (yes, he's not very responsible), but when I talked with the Verizon guy he said the deductible was $150 !!!!

The Asurion web site says $29 for screen repair and $89 for replacement. Nothing (not even a disclaimer in small print) says anything about a deductible other than those two. When the Verizon guy called them on it, the Asurion rep just reiterated the $150 deductible and made no attempt to honor the price on their web site.

If I were a lawyer, I'd sue for false advertising. As it is, all we can do is complain on sites like this.

Product or Service Mentioned: Asurion Cell Phone Insurance.

Reason of review: Not as described.

Monetary Loss: $61.

Preferred solution: Price reduction.

I liked: Quick service, Promptly issued device.

I didn't like: Misleading website.

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