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3.0
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
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We've returned my son's phone once and had the screen fixed once without problems. We were about to return one of his phones again (yes, he's not very responsible), but when I talked with the Verizon guy he said the deductible was $150 !!!!

The Asurion web site says $29 for screen repair and $89 for replacement. Nothing (not even a disclaimer in small print) says anything about a deductible other than those two. When the Verizon guy called them on it, the Asurion rep just reiterated the $150 deductible and made no attempt to honor the price on their web site.

If I were a lawyer, I'd sue for false advertising. As it is, all we can do is complain on sites like this.

Product or Service Mentioned: Asurion Cell Phone Insurance.

Reason of review: Not as described.

Monetary Loss: $61.

Preferred solution: Price reduction.

I liked: Quick service, Promptly issued device.

I didn't like: Misleading website.

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