I bought my iPhone 4 the day it went on sale for $99 with a new 2 yr agreement, and the sales clerk suggested insurance for the phone at $10.99 a month. It only made sense to take advantage of insurance on such an expensive and sophisticated phone, especially with two kids under the age of 5 in the house.
Fast forward 8 months and $88 later spent so far on insurance premiums. Vacation in the mountains, the iPhone gets lost in the snow somewhere. Two days of looking, no luck.
Call asurion to submit a claim and get a new iPhone sent in the mail within 2 days. They tell me i have to pay a $169 deductible.
As noted above, I paid only $99 for the phone initially, committing myself to another 2 year agreement with Verizon (cost of breaking that agreement $350), so I actually have to give up something (freedom of choice) to get the $99 price. Additionally, I have been paying $10.99 a month in insurance for this same phone, and there was no mention at the time of purchase about a deductible, the amount of such deductible, nor the availability of other options (higher premiums) in order to reduce the deductible (as is the case with medical insurance).
I will continue to wrestle with asurion and/or verizon regarding this $169 deductible, and rest assured, I will get my lost iPhone replaced without having to pay said deductible, whether they like it or not. It might be said by many that life is not fair, but it will be a cold day in *** *** if I will accept that laying down. Verizon and asurion beware: Do Not Test My Resolve