Clute, Texas
Not resolved

Asurion was the worst experience that I've ever had. I called in a claim for a lost phone.

They gave me a deductible that was the price a few dollars in reach of me buying a new phone. The phone is not new at all. The people were awfully, uncaring, unhelpful, and abrupt. I was passed on to three people.

One after the other, none was able to help. One offended and hung up on me while I was talking. Adding this to them offering me the price of the phone as the insurance replacement.

It was an all together horrible experience. I had never gone through this with a claim.

Product or Service Mentioned: Asurion Cell Phone Warranty.

Reason of review: Problems with payment.

Asurion Cons: Paying excessively for deductibles, Customer service experience.

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