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My phone broke about a month ago so I called Asurion to file a clam. They said they were going to send me a newer phone.

The phone I received was definitely not the same phone they said they were going to send me. I called customer service and they said they could send me the phone they had promised originally. Long story short they never sent the phone and I’ve called several times and they keep saying it was never sent but that they were going to send it. Now 5 calls later they still have no records of me calling to get the phone they had promised.

Needless to say I cancelled my insurance on my phone they are not getting another dime from me. I would rather pay full price for a phone than deal with these crooks.

Product or Service Mentioned: Asurion Cell Phone Claim.

Reason of review: Warranty issue.

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