Update by user Jan 01, 2017
Their system is excessively automated. It was impossible to get a human to help me
Original review posted by user Dec 31, 2016
Don't buy Sprint Asurion cell phone replacement insurance if at all possible. I'm dropping mine because of deplorable service.
Their system is extremely user-unfriendly. My phone was damaged while in Mexico and it was not possible to finish the claim online without calling them. And, it was difficult to call them since I didn't have a phone and took a very long time to get through their phone tree. Then, when I called back to finish the claim and to pay the extra $20 to have Saturday delivery, it was impossible to reach a human.
The new phone was automatically scheduled to be delivered at the end of the long holiday weekend by their automated system, rather than on Saturday when I would have been home and needed the phone. I finally entered a relative's phone number in order to trick the system into getting me to a human.That didn't work either. They hung up on me twice and the agent I finally got to speak to, Felicia, would only say that... "the claim had already been approved and could not be changed.
A supervisor was not available, but would contact me within 24 hours". Of course a supervisor never did contact me.
The Sprint Asurion deductible ($200) is excessive as well. I've concluded that it's better to go with no cell phone insurance or to use the Apple Care product if you have an iPhone.
Product or Service Mentioned: Asurion Cell Phone Claim.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Unfair claim resolution, Complete rip off, You are better off with no insurance, No return calls, Would not answer my questions, Delivery.