I use Sprint and have been very pleased until now because of asurion. After spending 8 hours over two days searching every nook and cranny of the house and outside, I filed a claim for a lost phone only to find it 3 days later my yard.
It still worked. About an hour after finding it my replacement from asurion arrived. My phone was working and I was going to just eat the deductible. A few days later, i finally had time to start transferring data and opened the box.
I found a nice "remanufactured by asurion" sticker over the palm logo where the battery goes. Keep in my mind that my original phone is working fine. I turn on the asurion phone and everything is upside down, reads left to right, and the calibration for the touchscreen is way off. It is unusable because I can't select the right language with the faulty touchscreen.
I called asurion to tell them to give me back the $100 and I'll send back the phone because I have one that works and I do not want there faulty re-furbished ones that they proved to me aren't reliable. Why would I want to give up the one I found for one that is not of equal value and of lesser quality? If you get in a car accident in a four month old car, do you want to replace it with one that came off the salvage yard? That's why you have to return the phone, so they can re-sell it.
They just keep offering me another phone and told me they understand it's frustrating and that I was acting childish (I did cross a line at one point), but were unwilling to give me any $ back.
I told Sprint I chose to do business with Sprint and that they, not I, chose asurion and they can choose how to handle it. As a customer of 9 years with zero issues, if they treat me like this and I see a full $100 on my sprint bill for this then I'll be searching for another carrier.
Product or Service Mentioned: Asurion Replacement.
Monetary Loss: $100.